Saidat Nabatanzi

Patients Relations Excecitive

Alfuttaim Health Hub Clinics

04.2021 - 08.2026

Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
Conducted regular rounds to interact with patients and gather valuable feedback for service improvements.
Worked alongside marketing teams to create targeted outreach campaigns aimed at improving public perception of the healthcare facility.
Utilized data-driven approaches to track progress towards organizational goals related to patient satisfaction metrics.
Increased patient engagement through the development of informative materials and resources.
Reduced complaints by implementing targeted patient feedback initiatives.
Streamlined communication between patients, families, and healthcare staff for improved care coordination.
Served as a liaison between medical professionals and patients, fostering trust and open communication channels.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Engaged with patients to provide critical information.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Trained new staff on filing, phone etiquette and other office duties.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Organized patient records and database to facilitate information storage and retrieval.
Recommended service improvements to minimize recurring patient issues and complaints.
Organized periodic training sessions for hospital staff on best practices in patient relations, promoting a culture of empathy and professionalism.