Saidat Adebule
Guelph,ON
Summary
Detail-oriented Hotel Auditor with over four years of experience in managing front desk operations, guest relations, and financial auditing at Protea Hotel. Expertise in handling night audits, ensuring accuracy in financial reporting, and maintaining high levels of guest satisfaction. Adept at multitasking, problem-solving, and working efficiently during night shifts. Strong communication skills and a proven ability to maintain the integrity of financial records while delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Night Auditor
Protea Hotel
Lagos , Nigeria
2019.09 - 2024.03
- Conducted nightly audits of hotel financial transactions, including room charges, guest accounts, and front desk cash handling, ensuring accuracy and compliance with company policies
- Provided exceptional customer service, handling guest inquiries and resolving issues promptly to maintain high levels of guest satisfaction
- Managed the front desk during night shifts, including guest check-ins and check-outs, room assignments, and handling special requests
- Reconciled daily receipts and prepared detailed reports for management, identifying any discrepancies and implementing corrective actions as needed
- Collaborated with housekeeping and maintenance teams to address any guest concerns related to room conditions, ensuring a seamless guest experience
- Maintained security protocols by monitoring access to hotel facilities during night hours and reporting any suspicious activities.
Customer Service Representative
Access Bank
Lagos , Nigeria
2016.01 - 2018.12
- Delivered exceptional customer service by addressing client inquiries, resolving complaints, and providing information about banking products and services
- Processed customer transactions, including deposits, withdrawals, and account inquiries, while ensuring accuracy and adherence to bank policies
- Assisted clients in opening new accounts, updating personal information, and understanding the features and benefits of various banking products
- Handled high-volume customer interactions daily, maintaining a professional and courteous demeanor at all times
- Collaborated with other departments to resolve complex customer issues, ensuring timely and satisfactory outcomes
- Conducted regular follow-up with clients to ensure their banking needs were met and to promote additional services.
Education
Bachelor of Science - Accounting
Crescent University
Abeokuta, Ogun StateHigh School Diploma - Accounting
Moshood Abiola Polytechnic
Abeokuta, Ogun StateSkills
- Night Audit Procedures
- Financial Transaction Management
- Customer Service Excellence
- Front Desk Operations
- Attention to Detail
- Problem-Solving & Conflict Resolution
- Advanced Excel & Microsoft Office
Accomplishments
- Successfully managed nightly audits, ensuring all financial transactions were accurately recorded and reconciled, leading to a 15% reduction in discrepancies over two years.
- Led the implementation of a new guest check-in/check-out process that improved guest satisfaction ratings by 20% within six months.
- Trained and mentored new front desk staff, enhancing their understanding of audit processes and front office procedures.
Personal Information
Title: Night Auditor
Timeline
Night Auditor
Protea Hotel
2019.09 - 2024.03
Customer Service Representative
Access Bank
2016.01 - 2018.12
Bachelor of Science - Accounting
Crescent University
High School Diploma - Accounting
Moshood Abiola Polytechnic
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