Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Saida Sharif-Noor

Calgary ,Canada

Summary

Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at Delta Hotel Downtown showcased my ability to lead teams and optimize processes. Recognized for exceptional service and problem-solving skills, I excel in collaborative team development and strategic decision-making, ensuring pristine environments and engaging client experiences. Compassionate worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.

Overview

8
8
years of professional experience

Work History

Guest Environment Expert-Housekeeping

Delta Hotel Downtown
Calgary , Canada
09.2019 - Current
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Performed comprehensive cleaning and maintenance of hotel rooms and common areas, ensuring a pristine and welcoming environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Coordinated inventory management activities to maintain necessary supply levels.
  • Aligned multiple teams towards common goals.
  • Consistently identified and resolved problems with precision, optimizing operational efficiency.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Special Needs Aide

In home Care
Calgary, Canada
03.2019 - 03.2020
  • Provided personal care and meal preparation to ensure patient's health.
  • Managed and addressed daily grooming requirements of patients.
  • Supported clients in maintaining hygiene during bathroom visits.
  • Executed daily cleaning routines and upkeep duties.
  • Organized diverse learning and entertainment programs such as games, reading sessions, and conversations with patients.
  • Reported changes in patient mood, behavior, physical health, and home environment to family members and supervisors.
  • Recorded observations pertaining to the physical and psychological state of patients.
  • Ensured correct medication and vitamin administration based on supervisor's instructions.
  • Enhanced patients' sense of freedom and independence through assistance with daily tasks emphasizing therapeutic mobility.

Guest Experience Team Leader

McDonald’s Inc.
Calgary , Canada
02.2017 - 08.2019
  • Led initiatives to address customer needs, resolving food and service-related issues effectively.
  • Reported complaints to management in a timely manner.
  • Executed precise order reception, payment handling, and effective response to customer issues.
  • Delivered fresh, hot food promptly with enthusiasm.
  • Efficiently handled payment transactions and adjustments via the POS interface.
  • Coordinated multiple orders simultaneously, following written and verbal instructions.
  • Promoted a collaborative environment by maintaining effective communication with staff and leadership.
  • Increased restaurant profits by upselling additional menu items, beverages, and desserts.
  • Conducted regular audits of customer interactions to ensure quality standards were being met.
  • Recommended local area establishments or services to suit guest interests and plans.

Education

Bachelor of Arts - Sociology

Mount Royal University
Calgary, Canada
04-2024

High School Diploma -

James Fowler High School
Calgary, Canada
06-2016

Skills

  • Collaborative Team Development
  • Public speaking
  • Strategic Decision-Making
  • Analytical and critical thinking
  • Client Engagement
  • Organization
  • Software Competency
  • Composed in High-Stress Situations

Affiliations

Volunteer Experience:
Peter Lougheed Hospital

Various Departments

Drum Circle Volunteer

  • Assisted patients with entering and exiting their rooms
  • Helped set up and maintain the drum circle environment
  • Engaged patients in meaningful therapeutic activities
  • Monitored patient participation to ensure safety
  • Maintained a clean and welcoming space

Wayfinding Volunteer

  • Delivered items to patient families and guided them through the hospital
  • Assisted visitors in navigating hospital corridors and waiting areas
  • Responded to nursing requests and assisted with patient discharges
  • Directed and escorted visitors to various hospital departments

Mealtime Assistant

  • Provided support to patients during meal times (breakfast, lunch, and dinner)
  • Assisted patients in wheelchairs and supported mobility in and out of rooms
  • Ensured a safe and clean environment during mealtime activities

Emergency Center Volunteer

  • Provided assistance to patients and visitors, ensuring a smooth hospital experience
  • Aided patients in wheelchairs and facilitated room transfers
  • Monitored patient comfort, providing blankets, pillows, water, and reading materials
  • Supported triage staff in patient check-ins and paperwork
  • Managed front-end activities to optimize patient flow and enhance facility efficiency
  • Trained new volunteers on hospital systems and processes
  • Responded to calls and coordinated communication between departments
  • Directed and escorted visitors to visit hospitalized family members
  • Delivered compassionate care and support to patients as needed

Languages

English
First Language

References

References available upon request.

Timeline

Guest Environment Expert-Housekeeping

Delta Hotel Downtown
09.2019 - Current

Special Needs Aide

In home Care
03.2019 - 03.2020

Guest Experience Team Leader

McDonald’s Inc.
02.2017 - 08.2019

Bachelor of Arts - Sociology

Mount Royal University

High School Diploma -

James Fowler High School
Saida Sharif-Noor