Saida Osman
Montreal,QC
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Korkam
Ghana Accra
11.2022 - 02.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Housekeeper
Fiesta Royal HoteL
Accra Ghana
08.2020 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Housekeeping Supervisor
Sparkle Cleaning Services
Accra Ghana
05.2018 - 06.2020
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
Bachelor Of Degree - Business Administration
Kwame Nkrumah University of Science And Technology
Accra Ghana 08.2024
Higher National Diploma - Marketing
Accra Technical University
Accra Ghana 09.2021
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Multitasking and Prioritizing
- Time Management
- Budget Control
- Laundry Management
- Storage Area Management
- Inventory Control
Languages
English
Full Professional
Hausa
Full Professional
Twi
Full Professional
Certification
First Aid AED and CPR
Timeline
Laundry Attendant
Korkam
11.2022 - 02.2024
Housekeeper
Fiesta Royal HoteL
08.2020 - 10.2022
Housekeeping Supervisor
Sparkle Cleaning Services
05.2018 - 06.2020
Bachelor Of Degree - Business Administration
Kwame Nkrumah University of Science And Technology
Higher National Diploma - Marketing
Accra Technical University