Summary
Overview
Education
Skills
Languages
Certification
Timeline
BusinessAnalyst
Said Hani

Said Hani

Customer service Representative
Québec,QC

Summary

Proven leader and efficient problem-solver, adept at boosting sales and enhancing customer satisfaction at Ramada Hotel through strategic planning and effective team leadership. Skilled in operations management and customer relations, I excel in staff development and project management, driving business growth and operational excellence. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
Certification

Education

Master Of International Business Management - Management And Leadership

Academy Canada
St Jhons NL
09.2023

Bachelor Of Arts - English

Istitut Supérieur Des Etudes Appliquées A La Human
Gafsa
07.2008

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Retail Operations Management
  • Strategic Planning
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost Reduction
  • Cost Control
  • Project Management
  • Financial Management
  • Budgeting and finance
  • Business Administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business Development
  • Google Drive
  • Promotional planning
  • Consulting
  • Succession Planning
  • Product branding
  • Contract Management
  • Corporate Social Responsibility
  • CSS
  • Recruitment and hiring
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Multitasking Abilities
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Multitasking

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Certification

Business management 2023

Timeline

Master Of International Business Management - Management And Leadership

Academy Canada

Bachelor Of Arts - English

Istitut Supérieur Des Etudes Appliquées A La Human
Said HaniCustomer service Representative