Saiba Chowdhury
Toronto,ON
Summary
Ambitious and goal-oriented female professional with a BCom degree from the prestigious Rotman School of Management, considered the best business school in Canada and 12th best business school globally. Adaptive to new environments and passionate about achieving success with a successful 7-year career in a Big 5 Canadian bank. Committed to self-development, immersion in experimental environments and fulfilling career dreams. Enthusiastic about DEI and women's rights in the workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Global Wholesale Operations
Scotiabank
08.2022 - Current
- Oversee trade execution in US and CA markets including settlement of trade books, currency elections, acquisition of new portfolios and monthly P/L analysis.
- Deliver month-end reports consisting of outstanding receivables/payables, possible write-offs, updates on consumer relations and solutions to ongoing disputes.
- Relationship management with 25 different entities including BlackRock, State Street, BNP, CPP, CITI, BNY Mellon, Clearstream, HSBC, Bank of America, Euroclear and other major financial institutions.
- Collaborate with internal parties such as trade desk for smooth facilitation of trades and relations with external clients.
Manager - Digital Banking Channels
Scotiabank
08.2020 - 08.2022
- Monitor 3 major communication channels with delinquent customers (Email/SMS/WEB channels).
- Manage team of 7 employees and provide HR deliverables, training and coaching and oversee day-to-day operations.
- Collaborate with Projects/CASL/Legal/Audit teams to approve and implement 12 new communication tactics.
- Provide monthly and annual reporting to Director and VP on customer experience, feasibility of communications, penetration rate and volume of account recoveries.
Manager - Credit Risk
Scotiabank
01.2020 - 08.2020
- Decision-making on high risk existing portfolios to determine eligibility and risk associated with approving further credit to those clients.
- Responsible for approving/denying large credit via collaboration with Equifax/TransUnion to determine ratings, assessing assets and net worth vs valuation of debts.
- Delegate monthly meetings with Director to determine policy changes and system upgrades.
- Assist in training and onboarding of 5 new hires.
Assistant Manager - Customer Assistance Programs
Scotiabank
01.2019 - 01.2020
- Conduct risk assessment of existing clients and launch programs within the Bank, including authorizing communication verbiage changes and push-notifications to customers.
- Designed 12 new customer assistance programs and complete technical changes to ensure successful implementation of programs.
- Resolve 24% of pre-Covid borrowing debt by implementing 5 Covid-19 programs designated for delinquent customers.
- Create reporting on success of programs to present to board members, upper management and peers, including monthly trends and key takeaways from programs.
Team Lead - Debt Recovery
Scotiabank
09.2017 - 01.2019
- Oversee team of 15 employees in debt recovery, including approval of repossession/foreclosures/agency assignment on accounts where needed.
- Authorize final notices and liquidation of assets/savings belonging of high-risk customers.
- Attend weekly meetings with upper management to determine newer policies/procedures and launch of new campaigns.
- Train and onboard new staff, including attending interviews.
Education
BCom in Management -
Rotman School of Management, University of Toronto
Toronto, ON11.2022
High School Diploma -
Earl Haig Secondary School
Toronto, ON06-2016
GED -
IGCSE O-Levels, Cambridge College
Bangladesh08.2013
Skills
Technical Skills: MS Suits, VBA, Python (Spyder), Salesforce, TLM, CPF, Corona, CPF, AS400, GLOSS, Broadridge
Languages: English (Expert), Hindi (Intermediate), Bengali (Native)
Awards
- Lawrason Foundation Award for Academic Excellence
- The Daily Star Award for Academic Excellence
Timeline
Assistant Manager - Global Wholesale Operations
Scotiabank
08.2022 - Current
Manager - Digital Banking Channels
Scotiabank
08.2020 - 08.2022
Manager - Credit Risk
Scotiabank
01.2020 - 08.2020
Assistant Manager - Customer Assistance Programs
Scotiabank
01.2019 - 01.2020
Team Lead - Debt Recovery
Scotiabank
09.2017 - 01.2019
BCom in Management -
Rotman School of Management, University of Toronto
High School Diploma -
Earl Haig Secondary School
GED -
IGCSE O-Levels, Cambridge College
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