Sai Akhil Jupalli
Distribution Manager
North York,ON
Summary
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Sound knowledge in supply chain operations and transportation. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Distributions Manager
TBN Transport Ltd
Brantford, ON
01.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Customer Service Representative
Costco
Markham, ON
06.2022 - 12.2022
- Maintained Customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
Supervisor of Operations
Australia Post
Sydney, Australia
07.2021 - 03.2022
- Overlook the team of 35 contractors with scheduling, route planning and payroll management.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Customer Service Representative
Woolworths Group
Sydney, Australia
08.2019 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked inventory and selected products from specific locations based upon availability.
Education
Graduate Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ON 05.2022 - 01.2023
MBA - Accounting And Business
Holmes Institute
Sydney, Australia 02.2020 - 03.2022
Skills
Manager support
Administrative support
Creative problem-solving
MS Office Suite
Customer interactions
Timeline
Distributions Manager
TBN Transport Ltd
01.2023 - Current
Customer Service Representative
Costco
06.2022 - 12.2022
Graduate Certificate - Project Management
Centennial College of Applied Arts And Technology
05.2022 - 01.2023
Supervisor of Operations
Australia Post
07.2021 - 03.2022
MBA - Accounting And Business
Holmes Institute
02.2020 - 03.2022
Customer Service Representative
Woolworths Group
08.2019 - 08.2021