Sai Yaswanth Nagineni
Toronto,Ontario
Summary
5 years Administrative Support, Clerical, Office, and Customer Service experience. Reliable, detail-oriented, excellent communicator. Convey a professional image of honesty and concern for the needs of my Team Members and customers. Skilled in serving persons from diverse cultural backgrounds. Willing to work all shifts, weekdays, weekends, and overtime as required. Willing to work on-site and at home/remotely. Seeking a position with the opportunity for growth.
Overview
9
9
years of professional experience
Work History
Financial Customer Service Representative
MJR Capital Services
05.2024 - Current
- Answering/clearing customer enquires
- Outbound calls and inbound calls
- Redirecting calls to the correct senior agent
- Talking to customers in a professional manner while following company policies
- Maintaining confidentiality of the client file.
Financial Customer Service Representative
Alorica Montreal
08.2023 - 03.2024
- Soft debt collection for credit cards
- Answering/discussing customer file while maintaining detailed notes
- Engaging client in a professional manner in accordance with confidentiality policies.
Logistics/Administrative Assistant
DB Schenker
11.2022 - 06.2023
- Maintaining inventory, record keeping, shipping & receiving, data entry.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Warehouse Associate
Randstad Temporary Staffing
01.2022 - 08.2022
- Warehouse assignments at various assigned locations.
Administrative Clerk
Kevay Stones Pvt Ltd Ongole
01.2018 - 02.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Boosted department efficiency with timely completion of assigned tasks.
Customer Service Representative
Airtel Store
10.2015 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate"s Degree, Canada - Entrepreneurship in Technology (Business Management)
College National De Dcience Et Technology
Montréal, Quebec08.2023
Bachelor's Degree - Computer Applications (BCA)
Alagappa University
Karaikudi, India06.2015
Skills
- Documentation
- Organization
- Negotiation
- Financial Literacy
- Compliance Awareness
- Data Entry
- Administrative and Office Support
- MS Office
- QuickBooks knowledge
Languages
Hindi
Native or Bilingual
Telugu
Native or Bilingual
French
Elementary
Timeline
Financial Customer Service Representative
MJR Capital Services
05.2024 - Current
Financial Customer Service Representative
Alorica Montreal
08.2023 - 03.2024
Logistics/Administrative Assistant
DB Schenker
11.2022 - 06.2023
Warehouse Associate
Randstad Temporary Staffing
01.2022 - 08.2022
Administrative Clerk
Kevay Stones Pvt Ltd Ongole
01.2018 - 02.2021
Customer Service Representative
Airtel Store
10.2015 - 11.2017
Associate"s Degree, Canada - Entrepreneurship in Technology (Business Management)
College National De Dcience Et Technology
Bachelor's Degree - Computer Applications (BCA)
Alagappa University
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