Sai Saechao
Merced
Summary
Dynamic and results-driven professional with extensive experience as a Blackjack Dealer at 500 Club Casino, excelling in relationship management and customer service. Proven ability to enhance player experiences while ensuring compliance with gaming regulations. Skilled in strategic planning and technical training, fostering a safe and engaging gaming environment.
Overview
30
30
years of professional experience
Work History
Blackjack Dealer
500 Club Casino
Clovis
12.2019 - 08.2025
- Dealt cards to players while maintaining game integrity and adherence to rules.
- Monitored player behavior and ensured a safe gaming environment for all participants.
- Engaged with players to enhance their gaming experience through friendly interaction.
- Managed chip transactions and maintained accurate cash handling throughout shifts.
- Assisted in resolving disputes between players by applying house rules effectively.
- Maintained cleanliness and organization of the gaming table area during operations.
- Collaborated with floor supervisors to ensure smooth operation of gaming activities.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Participated in regular training sessions on new game variations and techniques.
- Welcomed customers to blackjack table.
- Observed guests' behavior to ensure they are following house rules and regulations.
- Reported any irregularities or violations of policies or procedures immediately.
- Conducted thorough checks of cards before beginning each round of play.
- Performed chip exchanges and payouts accurately according to established procedures.
- Promoted responsible gaming practices among players at all times.
- Checked chips periodically throughout shifts to prevent theft or fraud.
- Assisted players with questions about game play and rules.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Black Jack Dealer
Chicken Ranch Casino
Jamestown
06.2019 - 12.2019
- Dealt cards efficiently during fast-paced blackjack games.
- Managed player transactions and maintained accurate chip counts.
- Engaged with players to create a friendly gaming atmosphere.
- Ensured compliance with gaming regulations and house rules.
- Monitored table activity to identify potential issues or disputes.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Checked chips periodically throughout shifts to prevent theft or fraud.
Compliance Analyst
Poker Flats Casino
Merced
07.2009 - 12.2017
- Assess and evaluate card room operations to ensure it meets regulatory guidelines according to the California Bureau of Gambling Control, Gambling Control Commission and Merced City Municipal Codes.
- Create and develop Policies and Procedures.
- Train staff on internal and external policies and mandates.
- Provide insight and suggestion to employer for efficiency and compliance.
- Regulate the operations of the table games to ensure fair play and rules are being followed. Duties include: Dealing Cards to patrons, explaining games to patrons, and answering questions that a patron may have.
Family Services Supervisor
MERCED COUNTY
Merced
05.2004 - 12.2013
- Communicate effectively with others in person and over the telephone
- Analyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reports
- Meet deadlines under stressful conditions
- Resolve conflicts and respond appropriately
- Complete multiple priority projects with conflicting deadlines
- Maintain confidential information in accordance with legal standards and/or County regulations
- Train, evaluate and supervise Staff
Field Associate
WORLD LEADERSHIP GROUP
Sacramento
08.2004 - 09.2006
- Give training on basic qualifications for home loans
- Guide new employees in an in depth hands on training program
- Present business concept and vision of company to guest
- Host motivational meetings to encourage new associates
Family Assistance Representative III
MERCED COUNTY
Merced
06.2003 - 04.2004
- Explain laws and rules to staff, clients and the public
- Prepare and maintain accurate, clear, concise, and orderly reports, statistics and chronological records and perform special projects
- Governmental budgeting practices and procedures
- Interpret the application of Welfare and Institutions Code to program regulations
- Establish and maintain cooperative working relationships with clients and others contacted in course of work
Family Assistance Representative I/II
MERCED COUNTY
Merced
08.1999 - 05.2003
- Conduct in-depth interviewing and fact finding procedures utilizing and automated system
- Operate a complex interactive automated system and peripheral equipment.
- Read and understand complicated and detailed correspondence and reports, complex regulations and policy directives.
- Understand and accept the differences in human behavior resulting from diverse socio-economics and cultural backgrounds and/or various forms of deprivation.
- Establish and maintain cooperative working relationships with clients and others.
Assistant Manager
UA REGENCY
Merced
12.1995 - 11.1999
- Oversee general workers in daily operation of the theater
- Program and balance inventory
- Computation of cash flow vs. admission
- Determined per capital for each patron
- Assist with Employee evaluations
Education
Supervisor Series I -
UC DAVIS EXTENSION
Merced, CASupervisor Series II -
UC DAVIS EXTENSION
Merced, CALiberal Studies - 65 completed units
MERCED COMMUNITY COLLEGE
Merced, CADiploma -
VALLEY HIGH SCHOOL
Merced, CASkills
- Strategic Planning
- Relationship Management
- Needs Assessment
- Technical Training
- In Service Training
- Customer Service
Timeline
Blackjack Dealer
500 Club Casino
12.2019 - 08.2025
Black Jack Dealer
Chicken Ranch Casino
06.2019 - 12.2019
Compliance Analyst
Poker Flats Casino
07.2009 - 12.2017
Field Associate
WORLD LEADERSHIP GROUP
08.2004 - 09.2006
Family Services Supervisor
MERCED COUNTY
05.2004 - 12.2013
Family Assistance Representative III
MERCED COUNTY
06.2003 - 04.2004
Family Assistance Representative I/II
MERCED COUNTY
08.1999 - 05.2003
Assistant Manager
UA REGENCY
12.1995 - 11.1999
Supervisor Series I -
UC DAVIS EXTENSION
Supervisor Series II -
UC DAVIS EXTENSION
Liberal Studies - 65 completed units
MERCED COMMUNITY COLLEGE
Diploma -
VALLEY HIGH SCHOOL