Sai Ruiz
Lake Elsinore
Summary
Dynamic housekeeping supervisor with proven expertise at Hilton Garden Inn Hotel in project management and staff training. Skilled in data analysis to enhance service quality and cleanliness, ensuring compliance with health and safety protocols. Bilingual communicator adept at fostering team collaboration and delivering exceptional customer service. Fast learner committed to operational excellence.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel
Wallingford
04.2024 - 02.2025
- Swept and damp-mopped private stairways and hallways.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Created and implemented daily cleaning schedules for staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Housekeeper
Hampton Inn By Hilton
Olympia
03.2021 - 04.2024
- Cleaned building floors by sweeping, mopping and scrubbing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Barista/Ice Cream Server
Sweet D’licias
DesMoines
03.2020 - 05.2022
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Some College (No Degree) - Education
Central Washington University
Ellensburg, WASkills
- Project management
- Staff training
- Data analysis
- Customer service
- Time management
- Cleaning protocols
- Team collaboration
- Health and safety
- Quality assurance controls
- Communication skills
- Bilingual
- Fast learner
Timeline
Housekeeping Supervisor
Hilton Garden Inn Hotel
04.2024 - 02.2025
Housekeeper
Hampton Inn By Hilton
03.2021 - 04.2024
Barista/Ice Cream Server
Sweet D’licias
03.2020 - 05.2022
Some College (No Degree) - Education
Central Washington University