Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL QUALIFICATIONS
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Sai Prasad Koneru

Kitchener,Canada

Summary

Experienced and technically adept IT Support Specialist with strong expertise in UNIX/Linux systems, communication protocols (FTP,SFTP,HTTPS,AS2,TCP,UDP) and enterprise-level application support. Proven ability to handle multiple tasks in high-pressure, fast-paced support environments. Possesses strong communication skills and a robust background in system integrations, database operations, and API configuration/testing. Demonstrated ability to troubleshoot across full application stacks and coordinate cross-functional responses during critical incidents.

Overview

5
5
years of professional experience

Work History

Application Engineer

Solventum (formerly 3M Health Care)
11.2020 - Current
  • Provide SSO integration for Fluency applications using MHA ADFS, ensuring secure and seamless authentication workflows.
  • Implemented and supported Single Sign-On (SSO) integration for Fluency applications, working with Identity Providers (IdPs) such as ADFS, Azure AD, Okta, and Ping Identity to ensure seamless and secure authentication experiences for clients.
  • Configured relying parties, claim rules, and OAuth settings in ADFS to enable secure federation and Single Sign-On (SSO) for internal and Health care applications.
  • Integrated Fluency STS with backend systems and identity providers (e.g., ADFS, Okta, Azure AD) to enable secure access and single sign-on (SSO).
  • Deliver full-stack support for Fluency applications hosted on Windows, analyzing customer issues and coordinating fixes related to application behavior and underlying network configurations.
  • Administer and support CAPD and Catalyst applications running on Linux, handling all configuration, deployment, and system-level troubleshooting.
  • Conduct API testing using tools like Postman and Bruno, ensuring system reliability during deployments and integrations.
  • Manage SSL certificate updates and renewals, ensuring uninterrupted secure communication across applications and services.
  • Managed and configured web servers including Nginx, Apache Tomcat, and Microsoft IIS to optimize application performance, security, and availability.
  • Performed patch management using AWS Systems Manager to automate and streamline updates across environments; utilized Qualys for vulnerability scanning and assessment, applying patches and updates based on detected security risks to maintain system integrity.
  • Managed and maintained Windows Domain Controller servers for centralized authentication, Group Policy management, and Active Directory services across the enterprise.
  • Configured and administered DNS services using AWS Route 53, including creating hosted zones, record sets (A, CNAME, MX, etc.), and managing domain routing for cloud-based applications.
  • Set up and managed DHCP options at the VPC level in AWS, enabling dynamic IP address assignment and domain resolution within cloud-based infrastructure.
  • Develop and maintain ETL workflows to extract data from PostgreSQL and Oracle databases, transforming and securely transmitting data to clients as per requirements.
  • Provide support and configuration for Jaspersoft BI Server, aiding in the generation and distribution of business-critical reports.
  • Provided 24/7 on-call support one week each month for critical healthcare applications such as CAPD and Fluency, ensuring rapid issue resolution and minimal downtime to support clinical operations.
  • Act as the primary technical liaison during major incidents, coordinating with cross-functional internal teams and ensuring timely resolution of high-severity issues.
  • Maintain detailed documentation and deliver high-quality written and verbal communications to both technical and non-technical stakeholders.

Education

Bachelor’s Degree -

Gudlavalleru Engineering college - affiliated to JNTU Kakinada

PG Diploma - Network and infrastructure

Cegep De la Gaspie

Skills

  • Operating Systems: UNIX, Linux, Windows Server
  • Protocols & Tools: FTP, SFTP, HTTPS, TCP,UDP
  • Integration Tools: MHA (ADFS for SSO)Clients AZURE,OKTA,PING
  • Database Systems: PostgreSQL, Oracle
  • BI & Reporting: Jaspersoft Server
  • Cloud: AWS and OnPrem
  • Application Support: Fluency, CAPD, Catalyst
  • Scripting & Automation: Shell scripting (as needed for support tasks)
  • Other Tools: ETL processes, API testing/debugging using Postman, Bruno

Timeline

Application Engineer

Solventum (formerly 3M Health Care)
11.2020 - Current

PG Diploma - Network and infrastructure

Cegep De la Gaspie

Bachelor’s Degree -

Gudlavalleru Engineering college - affiliated to JNTU Kakinada

ADDITIONAL QUALIFICATIONS

  • Ability to multitask and prioritize in dynamic support environments.
  • Strong customer-service orientation and problem-solving mindset.
  • Demonstrated success in collaborating across technical and non-technical teams to deliver solutions and enhance application performance.

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Sai Prasad Koneru