SAI KRISHNA BANDLA
SENIOR ASSOCIATE -CRM & COMPLIANCE DESK
Richmond,BC
Summary
MBA (Finance) graduate with 5+ years of experience in banking operations, compliance, and client relationship management. Certified in AML (CSI), KYC/CDD (Alison), and Social Impact Compliance (ACAMS), with ICAR (Basel Institute) training in financial analysis, data handling, and illicit transaction detection. Skilled in onboarding, due diligence, regulatory documentation, Microsoft 365, Advanced Excel, and CRM tools. Known for accuracy, integrity, and a client-focused approach in regulated financial environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
8
8
Certificates
Skills
Client Onboarding
undefinedWork History
Senior Associate - Banking Operations (CRM & Compliance)
Wipro Pvt Ltd
HYDERABAD , INDIA
05.2021 - 04.2023
- Supported a global banking client in onboarding and servicing retail customers by conducting KYC checks, document verification, and account updates in full compliance with AML regulations and internal policies
- Utilized compliance platforms, CRM systems, and World-Check to validate identities, resolve discrepancies, and maintain audit-ready documentation with 98% accuracy while consistently meeting SLA targets
- Improved client satisfaction by proactively addressing service requests and documentation gaps, resulting in a 25% reduction in escalations through effective communication and issue resolution
- Collaborated with internal teams to streamline KYC workflows, contributing to a 15% reduction in processing time and improved hand-off efficiency across departments
Business Development Executive
Tera Software Pvt Ltd
HYDERABAD, INDIA
06.2017 - 12.2020
- Promoted within 6 months for strong performance in public sector lead generation, proposal coordination, and client relationship management
- Prospected and qualified 30+ government opportunities via tender portals, aligning submissions with regulatory and eligibility requirements
- Ensured smooth client onboarding by conducting detailed post-sign-up follow-ups, verifying documentation accuracy from both internal and client ends, and resolving discrepancies proactively
- Maintained long-term relationships with 20+ government clients through timely updates, structured communication, and issue resolution, supporting customer satisfaction, compliance readiness, and repeat business
Certification
Anti-Money Laundering & Terrorist Financing for Securities Professionals, 06/01/25
Education
MBA - Finance And Business Administration
University Canada West
Vancouver, BC 07.2023 - 04.2025
Bachelor's Of Commerce - accounting, business management, and financial principles
Osmania University
Hyderabad 06.2013 - 04.2017
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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