SAHVANNA GRIMES
Riverside
Summary
Customer Service Management professional with a strong track record of success in strategic planning, business development, and driving growth initiatives. Adept at fostering positive company culture, negotiating contracts, and enhancing operational efficiency. Proven ability to lead teams in fast-paced environments, consistently exceed service targets, and deliver exceptional customer experiences. Seasoned Senior Customer Service Representative Lead with background in managing, mentoring and training customer service teams. Known for strong interpersonal skills and ability to resolve customer concerns efficiently. Proven track record of driving improvements in customer satisfaction rates and fostering positive relationships with customers to promote loyalty. Skilled at multitasking, conflict resolution, and implementing innovative customer service procedures to boost overall efficiency. Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures.
Overview
9
9
years of professional experience
Work History
Intake Accounting Assistant
Riverside County Department of Facilities Managmen
Riverside
05.2025 - 09.2025
- WEX Internship.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Entered data into databases accurately and efficiently.
- Organized and maintained filing systems for documents and records.
- Processed invoices in accordance to established procedures.
- Assisted Accounts Payable department with payment inquiries from vendors.
- Analyzed financial statements and identified discrepancies.
- Sorted and distributed incoming mail.
- Stamped postmark on letters and parcels.
- Coordinated interoffice mail distribution to multiple locations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted Distributing parking passes, answered Lobby phone, assisted customers with citation questions.
- Collaborated with accounting department to ensure proper reconciliation of allocated funds associated with each voucher issuance.
- Prepared documents such as invoices, contracts, purchase orders. related to voucher transactions.
- Managed the accounts payable process by reviewing, renaming, and verifying invoices; ensured accuracy, and timely processing.
- Checked and stamped invoices to maintain proper documentation and approval workflows.
- Distributed incoming and outgoing mail efficiently across departments, ensuring prompt delivery and receipt.
- Utilized Microsoft Dynamics to input, track, and manage financial transactions, and vendor information.
- Provided coverage and support for the Parking Permit Department, including handling inquiries and processing permit requests.
- Answered and directed phone calls, provided excellent customer service, and dispatched parking permits as needed.
- Coordinated with various departments to ensure a smooth operational flow and timely resolution of administrative tasks.
Vice President of Operations/ Multiple Positions
Solar Energy Production
Riverside
01.2021 - 02.2025
Key Responsibilities:
Executive Leadership & Strategy
- Collaborate with the CEO and executive leadership team to shape and execute strategic business plans.
- Lead departmental leaders in aligning team objectives with company-wide goals.
- Identify growth opportunities, streamline workflows, and improve operational efficiency.
- Represent the company in executive meetings, vendor negotiations, and strategic partnerships.
- Oversee financial planning, reporting, and analysis to ensure sound fiscal management.
- Collaborate with the accounting team to manage cash flow, budgets, and compliance.
- Maintain financial controls and support audit readiness.
- Review financial statements regularly to monitor the company’s financial health.
- Supervise the AR process, ensuring timely billing and collections.
- Monitor aging reports and coordinate efforts to reduce overdue accounts.
- Enforce company credit policies and resolve payment disputes as needed.
- Coordinate with finance and customer service to maintain accurate and efficient billing practices.
- Lead customer service operations to deliver exceptional client experiences.
- Establish performance benchmarks and monitor key service metrics.
- Oversee resolution of escalated customer issues with professionalism and urgency.
- Implement customer-focused policies and training to improve satisfaction and loyalty.
- Direct HR activities including recruiting, onboarding, employee relations, and compliance.
- Promote a positive workplace culture focused on performance, accountability, and development.
- Ensure compliance with labor laws, workplace safety regulations, and internal policies.
- Guide leadership development, team structuring, and employee engagement initiatives.
- Manage scheduling and dispatch of field technicians to ensure efficient job assignments and coverage.
- Monitor technician availability, workload, and geographic routing to maximize productivity.
- Develop and maintain systems to track job completion, time management, and service quality.
- Coordinate between departments to ensure accurate job details, resource allocation, and customer satisfaction.
- Oversee the daily operations schedule, resolving conflicts and adjusting priorities as needed.
- Define and track key performance indicators (KPIs) across all supervised departments.
- Review and refine internal processes to ensure effective cross-functional collaboration.
- Maintain consistent communication across departments to align on goals and deliverables.
- Drive accountability, quality, and consistency in all operational practices.
- 8+ years of experience in senior leadership, operations, or multi-department management roles.
- Proven success managing accounting/AR, customer service, HR, and scheduling operations.
- Strong organizational, leadership, and interpersonal skills.
- Excellent decision-making abilities with a focus on results, service quality, and team performance.
- Ability to lead cross-functional teams and manage competing priorities in a fast-paced environment.
- Strong understanding of operational processes, financial reporting, and staff development.
Executive Accounting Assistant
Hawaiian Islands Forwarders
Santa Fe Springs
06.2016 - 12.2019
- Reconciled bank accounts on a regular basis.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Provided support to upper management with special projects related to finance or accounting processes.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Answered questions from customers regarding their billing or payment status.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Assisted in the preparation of monthly financial statements and reports.
- Developed procedures for more efficient workflow in accounting department.
- Prepared daily cash flow statements for management review.
- Coded invoices to maintain organized and accurate records.
- Reconciled expenses and financial records.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with the development of processes and procedures related to operations management.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Trained new staff members on company policies related to operations management.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Organized and maintained records of daily transactions and other operational data.
Education
High School Diploma -
Lakeside High School
Skills
- CUSTOMER SERVICE MANAGEMENT
- In role as Customer Service Manager at Solar Energy Production company, developed and
- Implemented customer service policies and procedures to ensure consistent, high-quality service
- Led a team of customer service representatives, provided comprehensive training
- Conducted performance evaluations, and fostered a results-driven culture to exceed service
- Handled escalated customer issues with professionalism and efficiency, maintained high
- Levels of customer satisfaction By analyzing customer feedback and service trends, able to
- Identify opportunities for improvement and implemented strategies that enhanced customer
- Retention Managed all communication channels—including phone, email, and social media—to
- Ensure prompt, effective responses to customer inquiries
- Proficient in
- Microsoft Office: Outlook
- Excel, and Word
- Working knowledge of all office equipment, computer, scanner/copier, and
- Multiline switchboard
- ACCOUNTING
- As an Accounting professional in the solar energy production industry, managed day-to-day
- Financial operations, including accounts payable, accounts receivable, and bank reconciliations
- Prepared accurate financial statements, budgets, and forecasts, delivering clear, actionable
- Reports to stakeholders and advising on the company’s financial health Ensured full compliance
- With tax regulations and supported the preparation of tax filings and other regulatory reports By
- Monitoring cash flow and conducting in-depth financial analysis, identified trends, uncovered cost-
- Saving opportunities, and recommended areas for operational improvement Additionally
- Implemented and maintained accounting software systems to streamline financial processes and
- Enhance the accuracy and efficiency of reporting
- Microsoft Office: Excel, Outlook
- And Word
- Skilled in use of office equipment: multiline switchboard, computer, scanner, copier
- And fax
- ADMINISTRATIVE ASSISTANCE
- As an Administrative Assistant for Solar Energy Production, supported both financial and
- Operational functions to ensure smooth business operations Managed accounts payable by
- Obtaining invoices, matching them to purchase orders, and applying transactions in QuickBooks
- Handled accounts receivable by distributing invoices weekly, collecting deposits, and applying
- Payments, while also reconciling customer and agent statements Conducted collections by
- Sending professional reminder emails, following up with phone calls, and securing payments via
- Checks Responsibilities also included customer service, email management, data entry
- Dispatch coordination, and order tracking Created bills of lading (BOLs), obtained proof of
- Delivery (PODs), and generated weekly invoices Maintained daily communication with vendors
- And customers, ensuring clarity and efficiency in all transactions Additionally, provided
- Operational support and assisted with clinical tasks as needed
- Microsoft Office
- Word, Excel, PowerPoint, Outlook, and TEAMS Skilled in office equipment: Switchboard
- Computer, scanner/imager, fax, copier, and printer
Languages
English
Professional
References
- Marjorie Phay - Supervisor Accountant
MPhay@rivco.org
- Angelica Padilla - Accounting Assistant II
AnPadilla@rivco.org
- Raven Morales Gardner - Office Assistant III
RGmorale@Rivco.org
Timeline
Intake Accounting Assistant
Riverside County Department of Facilities Managmen
05.2025 - 09.2025
Vice President of Operations/ Multiple Positions
Solar Energy Production
01.2021 - 02.2025
Executive Accounting Assistant
Hawaiian Islands Forwarders
06.2016 - 12.2019
High School Diploma -
Lakeside High School
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