Sahra Jama
Toronto,Canada
Summary
To secure a full-time position in an organization that utilizes exceptional customer service, managerial skills and demonstrates excellent business acumen for mutual growth and success. This would allow me to demonstrate my expertise in this field and enhance my knowledge within the company.
Overview
21
21
years of professional experience
Work History
Club Director / Million dollar Client Development Manager
Saks Fifth Avenue
08.2022 - Current
- Manage Top client books in the country
- Lead a profitable Personal shopping and outside stylist team
- Create marketing events and client experiences for top 100 clients
- Manage and develop Top 100 plus client retention
- Set initiatives to recruit new clients through networking and events
- Create learning tools for teams and use motivational leadership to drive sales / KPIs
- Coach by using Client development tools
- Drive the highest penetration in Designer wear in the company
- Exceed all sales plan and KPIs
- Analyze and review buying opportunities
- Develop top talent
- Coach and Mentor our Client Development Managers
Beauty Director Sales Manager
Saks Fifth Avenue
11.2017 - 08.2022
- Manage 36 business accounts
- Handled operations, marketing, and Sales in beauty
- Developed number one accounts In North America
- Client development management: Owned top client books
- Lead the highest performing team and highest growth margin year after year by $2 million plus
- Awarded best coach and business leader each year, recognizing all of my achievements including profit growth
- Ordered and managed stores Beauty buy for accuracy
- Reported to the Regional Director of Beauty
Sales Manager Men’s Designer
Hudson Bay
11.2014 - 11.2017
- Awarded highest sales increase and KPI's
- Store operations /HR functions
- Payroll / Performance management
- Merchandising and Marketing
- Coach and lead commission sales team as well assigned managers
- Worked closely with buyers and vendors
- Store Credit Champion
- Responsible for setting store credit goals
- Lead and educated on all things credit
- Motivated and lead Credit initiatives to drive the business
- Conduct credit reporting to VP/GM
Assistant Store Manager/ Operations Manager
Links of London
10.2013 - 11.2014
- Responsible for overall sales and leading a strong sales team and supervisors
- Acting Store operations manager
- Visual merchandise and created event initiates
- Coaching and building strong clientele
- Payroll / Performance management
- Reported to Store Manager and Retail Director Canada
Business Administration Coordinator
04.2011 - 10.2013
- Track and Analyze Sales performances, Business Analysis
- Report to Vice President /General Manager
- Prepare sales trends, opportunity planning and forecasts
- Create business plans to be executed
- Event planning
- Worked closely with Store head office upper management/IT management
- Usage of Data warehouse (Supply and Chain)
- Lead a Sales Team /Store Operation effectively
- Designated trainer for new hires/ new programs (HR function)
- Point person for new hire set up (HR function)
- Point Person for Lease Partners (HR function, Business partnership development)
- Responsible for repairs and repair budget
- Worked closely with business partners, Vendors and Buyers
- Evaluated our stock levels /sell through
- Main contact for our E-biz clients (All Social Media requests or concerns)
Audit and Control, Store operations
Holt Renfrew
01.2004 - 04.2011
- Administration Duties
- Conducted reports and supported all Executive Administrative tasks to VP/GM
- Prepared multiple reports for store and corporate level
- Designated Trainee for the Store including training all Executive assistance
- Conducted daily banking and sales audit
- Typed and edited letters, reports, event invitations and memos
- Assisted Loss preventions by investigating fraudulent cases
- Consistently updated and reviewed all customer logs and Policy and Procedure binders
- Customer Service Duties
- Dealt with customer charge backs or double charges
- Dealt with customer privacy profile request (Online /Offline)
- Answered all incoming calls as per Holt Renfrew protocol
- Front line customer service in support of recruitment for the Holt Renfrew Card from American Express
Education
Business Administration Management program -
George Brown College
01.2002
Skills
- Client retention strategist
- New Client acquisition driver
- Business driver
- Analyst
- Coach
- Sales team leadership
- Brand development
- Business turnaround
- Business to Business negotiation skills
- Team development
- Motivational leadership
- Effective coaching
- Buying
- Vendor relationship building
References
Available upon request
Timeline
Club Director / Million dollar Client Development Manager
Saks Fifth Avenue
08.2022 - Current
Beauty Director Sales Manager
Saks Fifth Avenue
11.2017 - 08.2022
Sales Manager Men’s Designer
Hudson Bay
11.2014 - 11.2017
Assistant Store Manager/ Operations Manager
Links of London
10.2013 - 11.2014
Business Administration Coordinator
04.2011 - 10.2013
Audit and Control, Store operations
Holt Renfrew
01.2004 - 04.2011
Business Administration Management program -
George Brown College
Similar Profiles
Vern MartinVern Martin
Floor Manager at Gucci, Saks Fifth AvenueFloor Manager at Gucci, Saks Fifth Avenue
Amy SeteleAmy Setele
Fragrance Advisor at Saks Fifth AvenueFragrance Advisor at Saks Fifth Avenue
Carla CacciatoreCarla Cacciatore
Chanel Eyewear Brand Ambassador at Saks Fifth AvenueChanel Eyewear Brand Ambassador at Saks Fifth Avenue
Tanya PekarTanya Pekar
Alteration Tailor at Saks Fifth AvenueAlteration Tailor at Saks Fifth Avenue
Andrea Lira SanmiguelAndrea Lira Sanmiguel
AUDIO MIXER & BOOM OPERATOR at Toronto Film SchoolAUDIO MIXER & BOOM OPERATOR at Toronto Film School