Summary
Overview
Work History
Education
Skills
Internships
Timeline
Hi, I’m

Sahra Derie

Ottawa,ON

Summary

Recent graduate with a with dual bachelor’s degrees in Sociology and Gender studies. Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.

Overview

3
years of professional experience

Work History

SIRVA BGRS

Claims Processing Specialist
02.2023 - Current

Job overview

  • Analyze claims, supplier invoices to determine if eligibility and claim filling requirements are met.
  • Accurately process claims in accordance with the relocation policy in a timely manner
  • Maintain a good understanding of the Client's relocation budget in accordance with Relocation Policy, and the standard operating procedures
  • Interacted with clients by phone & email to provide information and follow up
  • Deal tactfully with people in a wide variety of situations to convey a favorable company image

Puma Canada

Retail Supervisor
01.2022 - 02.2023

Job overview

  • Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.

Puma Canada

Retail Sales Associate
07.2020 - 12.2022

Job overview

  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Home Depot Canada

Customer Service Desk Associate
10.2021 - 01.2022

Job overview

  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Created and managed customer orders through COM database system.
  • Investigated and resolved customer inquiries and complaints quickly via phone.
  • Developed, updated and organized COM database.

Education

University of Ottawa
Ottawa, ON

Bachelor of Social Science from Joint Honours in Gender Studies & Sociology
05.2022

Skills

  • Attention to Detail
  • Microsoft Excel
  • Data Entry
  • Research Reports
  • Research methods
  • SPSS (Statistical Software)
  • STATA Software
  • Power BI
  • Zendesk
  • Teamwork and Collaboration

Internships

Weekly Newsletter Researcher | Feminist Giant

January 2020 - April 2020

  • Performed research and sought out stories and news articles in relation to feminism with a focus on intersectional and transnational feminism.
  • Compiled a list of top events and wrote summaries for online publication, coordinating images and layout to deliver proper presentation.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Community Programs Supporter | Wabano Centre for Aboriginal Health

September 2019 - December 2019

  • Assisted in the planning and delivery of activities and special events for Indigenous community
    Maintained clean, neat and operational facilities to serve program needs.
  • Gained knowledge and experience working with children and families in educational setting.
  • Developed strong interpersonal communication skills to promote relationship building with community members.


Data Entry Assistant | University of Hargeisa Legal Clinic

May 2019 - August 2019

  • Worked with Refugees, Asylum seekers and IDP's
  • Reviewed and entered client information onto database to maintain accurate records.
  • Drafted reports for upper management as directed.
  • Helped with intake of new clients and materials by setting up files and documenting important information.



Timeline

Claims Processing Specialist

SIRVA BGRS
02.2023 - Current

Retail Supervisor

Puma Canada
01.2022 - 02.2023

Customer Service Desk Associate

Home Depot Canada
10.2021 - 01.2022

Retail Sales Associate

Puma Canada
07.2020 - 12.2022

University of Ottawa

Bachelor of Social Science from Joint Honours in Gender Studies & Sociology
Sahra Derie