Sahra Ahmadi
Ottawa
Summary
Proven in enhancing client satisfaction and boosting sales, my tenure at Royal Bank of Canada highlighted my adeptness in relationship management and financial services. Leveraging teamwork and problem-solving skills, I consistently met targets and improved operational efficiency. My background spans from HR to client advisory, underscoring a versatile and achievement-oriented approach.
Overview
11
11
years of professional experience
Work History
Client Advisor
Royal Bank of Canada
12.2023 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Data Processor
Conservative Fund of Canada
03.2022 - 12.2023
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Covid-19 Ambassador
Carleton University
10.2021 - 05.2022
- Conducted Covid-19 screening and monitored health tracking system.
- Educated and assisted with self Covid-19 Screening.
- Encouraged Compliance with public health regulations and collaborated with community leaders.
Sales Consultant Representative
The Brick
07.2021 - 10.2021
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
Cashier
Children's Place
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
HR Payroll Specialist
Hasin Group
10.2017 - 12.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Sales Supervisor
Termeh Rezaei
02.2014 - 08.2017
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
MBA - Management
Tehran University
Tehran, Iran08-2018
Bachelor of Science - Enginering
Bachelor
Islamic Azad University 12-2012
Skills
- Business development
- Relationship management
- Financial services
- Teamwork
- Problem solving
Languages
English
Professional Working
Persian
Native or Bilingual
Turkish
Elementary
Excel Skills for Business Specialization
Macquarie University- Coursera online
Timeline
Client Advisor
Royal Bank of Canada
12.2023 - Current
Data Processor
Conservative Fund of Canada
03.2022 - 12.2023
Covid-19 Ambassador
Carleton University
10.2021 - 05.2022
Sales Consultant Representative
The Brick
07.2021 - 10.2021
Cashier
Children's Place
05.2021 - 07.2021
HR Payroll Specialist
Hasin Group
10.2017 - 12.2020
Sales Supervisor
Termeh Rezaei
02.2014 - 08.2017
MBA - Management
Tehran University
Bachelor of Science - Enginering
Bachelor
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