Sahlee Estrada Cubacub
Edmonton,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Inside Sales
Ply Gem Canada
07.2021 - 01.2024
- Managed approximately 30-40 calls and emails per day from builders.
- Read and interpret plans provided by builders and create a quote using Ply Gem’s quoting software
- Enter credits and returns
- Assist the outside sales team where needed
- Process payments for orders
- Communicate with customers through email, phone and in person
- Learn Ply Gem’s product portfolio to better assist for product related questions
- Able to work alone for extended periods of time but also able to work close with other employees
- Updating builders/customers portfolio when needed
Admin/ Receptionist
Academy of Learning Career Collage
03.2019 - 04.2020
- Arrange and co-ordinate seminars, conferences, etc
- Record and prepare minutes of meetings, seminars and conferences
- Schedule and confirm appointments
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Order office supplies and maintain inventory
- Arrange travel, related itineraries and make reservations
- Open and distribute regular and electronic incoming mail and other material and co-ordinate flow of information
- Set up and maintain manual and computerized information filing systems
- Type and proofread correspondence, forms and other documents
Leasing Ambassador
Wellington Park Leasing Office (Westcorp. Inc.)
02.2019 - 02.2019
- Handled more or less than 40 calls, emails and faxes per day from customers.
- Attended phone inquiries and email inquiries
- Handled resident and applicant complaints
- Called references for new applicant’s screening
Executive Secretary/Payroll Clerk
AUM Hotel Group Inc.
06.2014 - 09.2018
- Managed daily reports from hotels, handled calls, emails, faxes per day from internal and external customers.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Filed paperwork and organized computer-based information.
- Processed new hire paperwork and documents.
- Maintained confidentiality of employee records and payroll information.
Customer Service Representative
Dhillon Lighting Inc.
02.2016 - 06.2017
- Streamlined operation and prioritized tasks, allowing senior staff to increase revenue.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Shift Supervisor
Harvey’s Restaurant
10.2007 - 12.2016
- Store was awarded 100% compliant during the Steritech inspection for 2 consecutive year during shift.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Managed staff hiring, training and supervision.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Computerized Payroll Accounting - Business Math/English and Business Communication, Applied Office Procedures/Professional Development Workshops, Computer Training—Microsoft Office 2013
Academy of Learning Career Collage
Edmonton, Alberta03.2016
Bachelor of Science - Commerce, Major in Management
Saint Louis University
Philippines03.1995
Skills
- Customer satisfaction measurement
- Conflict resolution
- Relationship building
- Critical thinking
- Microsoft Office Suite
- Active listening
- Administrative support
- Prioritization
References
Available upon request.
Transferableskills
Format, edit, proofread, and mail merge documents/correspondence in Word., Schedule appointments and manage calendars using Outlook applications., Research information on the internet to arrange travel accommodations and transportation., Format spreadsheets, enter data, and analyze information using Excel functions., Process and secure confidential personal information according to FOIP & PIPA regulations., Prioritize duties to organize daily needs and long-term projects., Arrange and organize meetings for executives or managers—plan and coordinate special events., Prepare meeting agendas, attend meetings, transcribe minutes, and distribute., Sort and collate invoices, reports, memos, letters, and required documents.
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsHealthcare benefitsCareer advancementQuote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Customer Service Representative/Inside Sales
Ply Gem Canada
07.2021 - 01.2024
Admin/ Receptionist
Academy of Learning Career Collage
03.2019 - 04.2020
Leasing Ambassador
Wellington Park Leasing Office (Westcorp. Inc.)
02.2019 - 02.2019
Customer Service Representative
Dhillon Lighting Inc.
02.2016 - 06.2017
Executive Secretary/Payroll Clerk
AUM Hotel Group Inc.
06.2014 - 09.2018
Shift Supervisor
Harvey’s Restaurant
10.2007 - 12.2016
Computerized Payroll Accounting - Business Math/English and Business Communication, Applied Office Procedures/Professional Development Workshops, Computer Training—Microsoft Office 2013
Academy of Learning Career Collage
Bachelor of Science - Commerce, Major in Management
Saint Louis University
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