SAHIRA TAVAREZ
Terrebonne,Quebec
Summary
Accomplished Corporate Travel Agent at GLOBAL TRAVEL, adept in expert itinerary planning and exceptional customer service, significantly enhancing client satisfaction. Skilled in vendor relations and crisis management, I spearheaded strategies that improved team productivity and negotiated cost savings for corporate clients. My proactive approach and ability to efficiently resolve issues underscore my commitment to excellence in the travel industry.
Overview
4
4
years of professional experience
Work History
Corporate Travel Agent
GLOBAL TRAVEL
09.2019 - 02.2022
- Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Implemented new strategies for better organization of work tasks, leading to increased productivity within the team.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Increased client satisfaction by providing personalized and efficient corporate travel planning services.
- Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
Travel Agent Assistant
GLOBAL TRAVEL
07.2018 - 09.2019
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
Education
Tourism And Hotel Administration - Tourism And Travel Management
UNIVERSIDAD APEC
Santo Domingo, Dominican Republic04-2016
Skills
- Travel industry experience
- Hotel reservations
- Exceptional customer service
- Vendor relations
- International travel
- Expert itinerary planning
- Documentation coordination
- Visa and passport requirements
Languages
Spanish
Native or Bilingual
English
Limited Working
French
Limited Working
Timeline
Corporate Travel Agent
GLOBAL TRAVEL
09.2019 - 02.2022
Travel Agent Assistant
GLOBAL TRAVEL
07.2018 - 09.2019
Tourism And Hotel Administration - Tourism And Travel Management
UNIVERSIDAD APEC
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