Sahira Contreras
West Sacramento
Summary
United States Air Force veteran with 8 years of experience in healthcare administration. Resourceful Command Support Staff Member known for exceptional productivity and efficient task completion. Specialized skills include strategic planning, operational support, and communication coordination. Excel in time management, adaptability, and teamwork to achieve mission objectives. Possess strong problem-solving abilities to navigate complex situations with ease.
Overview
8
8
years of professional experience
Work History
NCOIC, Command Support Staff
60 Aeromedical Support Squadron
Travis AFB
03.2025 - 02.2026
- Answered telephone calls from internal or external customers; responded to inquiries or directed callers to appropriate staff members when necessary.
- Created spreadsheets and databases in order to track data related to operations or personnel matters.
- Processed incoming mail on a daily basis; distributed mail throughout the organization as needed.
- Updated organizational charts reflecting current personnel assignments.
- Provided administrative support to the Commanding Officer and his staff.
- Facilitated onboarding process for new members by providing necessary paperwork and orientation materials.
- Participated in continuous improvement initiatives to enhance operational efficiency.
NCOIC, Uniform Business Office
673rd Medical Group
Joint Base Elmendorf-Richardson
01.2023 - 02.2025
- Processed incoming mail related to medical billing claims and payments received from insurance companies or other payors.
- Participated in professional development activities that enhanced knowledge base in the field of medical billing and coding.
- Ensured compliance with federal, state, and local laws pertaining to medical billing processes.
- Documented processes related to medical billing activities in order to improve efficiency within the department.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
- Collaborated with faculty members to develop effective strategies for teaching medical billing and coding principles.
- Provided training and support to staff members on medical billing processes.
- Participated in training sessions to stay updated on current regulations and guidelines related to medical billing practices.
- Collaborated with physicians, clinical staff, payers and other stakeholders to resolve issues related to medical billing.
NCOIC, Outpatient Medical Records
47th Medical Group
Laughlin AFB
05.2022 - 12.2022
- Managed patient medical records utilizing advanced electronic health record systems.
- Ensured compliance with HIPAA regulations for patient privacy and data security.
- Trained staff on best practices for medical record management and documentation.
- Implemented updates to record-keeping procedures based on regulatory changes.
- Conducted staff meetings to discuss record management policies and improvements.
- Reviewed requests from outside agencies for access to confidential patient information and determined whether they met legal requirements.
- Ensured that all personnel involved in creating or maintaining medical records were properly trained according to established protocols.
- Provided guidance on HIPAA regulations related to patient privacy and confidentiality of health information.
- Supervised staff responsible for entering data into electronic health record systems.
Presidential COVID Support
White House Medical Office
Washington
09.2021 - 04.2022
- Conducted temperature checks on visitors entering the facility or meeting with POTUS/VPOTUS.
- Collaborated with healthcare staff to ensure a safe environment for all.
- Assisted in setting up screening stations and ensuring proper supply levels.
- Trained new screeners on procedures and best practices for effective screening.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
Uniform Business Office Manager
47th Medical Group
Laughlin AFB
06.2020 - 08.2021
- Processed medical claims using advanced billing software systems.
- Communicated with patients regarding account status and payment options.
- Trained new staff on billing procedures and software usage.
- Assisted in audits to ensure compliance with billing practices and policies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
Executive Assistant
47th Medical Group
Laughlin AFB
01.2020 - 06.2020
- Prepared meeting materials and agendas for executive leadership discussions and meetings.
- Facilitated communication between departments and external partners.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated meeting and work schedule for the commander.
Referral Management Clerk
47th Medical Group
Laughlin AFB
09.2018 - 12.2019
- Processed referrals for patient care within the 47th Medical Group.
- Coordinated communication between healthcare providers and patients.
- Maintained accurate records in referral management systems.
- Collaborated with medical staff to streamline referral processes.
- Trained junior clerks on referral management procedures and tools.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
Outpatient Medical Records Clerk
47th Medical Group
Laughlin AFB
05.2018 - 08.2018
- Verified patient information for accuracy during data entry processes.
- Assisted healthcare staff with retrieving and filing medical documentation.
- Coordinated the transfer of records between Air Force installations efficiently.
- Trained new clerks on record management procedures and software use.
- Ensured timely updates to medical records in accordance with protocols.
- Scanned and validated medical records for upload.
- Scanned paper records into digital format.
Education
Associate of Applied Science - Health Care Management
University of Arizona
Tucson, AZ08-2021
Skills
- Data management
- Administrative support
- Process improvement
- Attention to detail
- Staff training and development
- Microsoft Excel
Languages
Spanish
Professional
Timeline
NCOIC, Command Support Staff
60 Aeromedical Support Squadron
03.2025 - 02.2026
NCOIC, Uniform Business Office
673rd Medical Group
01.2023 - 02.2025
NCOIC, Outpatient Medical Records
47th Medical Group
05.2022 - 12.2022
Presidential COVID Support
White House Medical Office
09.2021 - 04.2022
Uniform Business Office Manager
47th Medical Group
06.2020 - 08.2021
Executive Assistant
47th Medical Group
01.2020 - 06.2020
Referral Management Clerk
47th Medical Group
09.2018 - 12.2019
Outpatient Medical Records Clerk
47th Medical Group
05.2018 - 08.2018
Associate of Applied Science - Health Care Management
University of Arizona