Sahilveer Dhanesar
Fredericton,NB
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons
08.2021 - 03.2024
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
Cashier Team Lead
H&M
Toronto, ON
07.2023 - 12.2023
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Cashier
FreshCo
Brampton, ON
12.2022 - 06.2023
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Costumer Service Associate
Pizza Nova
02.2022 - 10.2022
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Created detailed reports on customer service activities.
- Answered phone calls from customers promptly and courteously.
Education
Computer System Technicians
Loyalist College of Applied Arts And Technology
Toronto, ON04-2022
Skills
- Team Leadership & Development
- Training Exercises
- Daily Workflow Improvement
- Following Instructions
- Goal Setting
- Smart Goals
Languages
English
Full Professional
Certification
- First Aid CPR level C and AED
- W.H.M.I.S Globally Harmonized System
- Food Safety
- Smart Serve
Timeline
Cashier Team Lead
H&M
07.2023 - 12.2023
Cashier
FreshCo
12.2022 - 06.2023
Costumer Service Associate
Pizza Nova
02.2022 - 10.2022
Shift Supervisor
Tim Hortons
08.2021 - 03.2024
Computer System Technicians
Loyalist College of Applied Arts And Technology
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