Manisha Sahil Maredia
Toronto,Canada
Summary
- 3 years + experience in providing service to customers.
- Strong enthusiasm and dedication towards providing excellent service to customers.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Ability to handle multi-tasking and time management skills, ability to adapt to changing demand and priorities.
Overview
10
10
years of professional experience
Work History
Bookkeeper
Saza Accounting Services Inc.
09.2023 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
- Posted daily receipts and payments in accordance with corporate protocols.
Customer Service Representative
Subway Sandwich
06.2022 - 02.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Manager
SUBWAY®Restaurants
06.2021 - 06.2022
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 05.2021
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Administrative Coordinator
Kant Fastener's Pvt. Ltd
03.2017 - 02.2019
- Maintained office calendars to track important dates and deadlines.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Developed and implemented organizational systems to streamline daily operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Completed bi-weekly payroll for 25 employees.
- Monitored and directed incoming mail and prepared outgoing mail.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Modification Analyst
Ocwen Financial Solution Pvt Ltd
05.2014 - 01.2017
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
Education
Certificate - Business Management
Canadore College
Scarborough04.2021
Certificate - Transportation Logistics Management
Cegep
Montreal06.2020
Bachelor's of Commerce - Accounting
University of Mumbai
Mumbai05.2014
Skills
- Written and Verbal Communication
- Proficient MS Office, Excel, Powerpoint
- Data Entry Documentation
- Customer Service
- Time Management
- Excellent Communication Skills
- Training and Development
- Issue Resolution
- Customer Assistance
- Effective Multi-tasking
Timeline
Bookkeeper
Saza Accounting Services Inc.
09.2023 - Current
Customer Service Representative
Subway Sandwich
06.2022 - 02.2023
Shift Manager
SUBWAY®Restaurants
06.2021 - 06.2022
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 05.2021
Administrative Coordinator
Kant Fastener's Pvt. Ltd
03.2017 - 02.2019
Modification Analyst
Ocwen Financial Solution Pvt Ltd
05.2014 - 01.2017
Certificate - Business Management
Canadore College
Certificate - Transportation Logistics Management
Cegep
Bachelor's of Commerce - Accounting
University of Mumbai
Similar Profiles
Eleni KoutsakiEleni Koutsaki
Owner/ Co-founder at SAZAOwner/ Co-founder at SAZA
Owen MurphyOwen Murphy
Accounting Clerk at EZ Accounting Services & Tax Services LLCAccounting Clerk at EZ Accounting Services & Tax Services LLC
YUSUF MARIAMYUSUF MARIAM
Officer 1 at Integrated Consulting Managment Accounting Services (ICMA SERVICES)Officer 1 at Integrated Consulting Managment Accounting Services (ICMA SERVICES)
Andrea Lira SanmiguelAndrea Lira Sanmiguel
AUDIO MIXER & BOOM OPERATOR at Toronto Film SchoolAUDIO MIXER & BOOM OPERATOR at Toronto Film School
Mohammad Zahir NasratMohammad Zahir Nasrat
Admin/Finance Officer at NWARA-CPMOAdmin/Finance Officer at NWARA-CPMO