Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sahilpreet Singh

Toronto,ON

Summary

Dynamic IT support professional with hands-on experience at Compugen, adept at troubleshooting and enhancing system efficiency. Proven ability to streamline operations and improve team collaboration. Strong communication skills and expertise in hardware/software installation drive exceptional customer service and technical support. Committed to continuous learning and adapting to new technologies.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Warehouse Associate

UPS
01.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Managed warehouse operations and verified proper shipment procedures.

IT Technical Support Intern

Compugen
08.2024 - 12.2024
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Increased team efficiency by assisting in the implementation of new technology systems and processes.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
  • Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
  • Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
  • Streamlined communication with clients through clear and concise email correspondence and phone calls.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Computer System Technician Networking - Computer Networking

Georgian College of Applied Arts And Technology
Barrie, None
04.2025

Skills

    Technical Skills:

    IT Support & Troubleshooting

    Hardware & Software Installation

    Windows OS Administration

    Microsoft Office Suite (Excel, Word, Outlook)

    IT Ticketing Systems (eg, ServiceNow, Jira, Zendesk)

    Endpoint Management & Updates

    Basic Networking (TCP/IP, DHCP, DNS)

    IT Inventory Tracking

    Website Updates (Basic HTML/CMS)

    Soft Skills:

    Strong Communication & Customer Service

    Problem-Solving & Critical Thinking

    Ability to Work Independently & in a Team

    Time Management & Prioritization

    Attention to Detail

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

1. Atlassian IT services Management (ITSM) Professional Certificate.

2. Data Engineering Foundations Professional Certificate by Astronomer.

3. Network Automation Professional Certificate by Arista Networks.

4. Penetration Testing Professional Certificate by Cybrary.

Timeline

IT Technical Support Intern

Compugen
08.2024 - 12.2024

Warehouse Associate

UPS
01.2024 - Current

Computer System Technician Networking - Computer Networking

Georgian College of Applied Arts And Technology

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Sahilpreet Singh