Pawanpreet Kaur Pannu
Calgary,Alberta
Summary
Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Brings strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations. Ready to use and develop time management and multitasking skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
ACQUISITION GROUP
- Maintained cleanliness and organization of the front desk area.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system and transferred callers to the appropriate department or staff member.
- Collected payments.
- Trained newly hired employees on front desk procedures and business operations.
Senior Sales Associate
DESK SERVICE
- Trained new sales personnel on company policies, customer acquisition strategies, and successful sales techniques.
- Developed sales plans to increase market share, customer base, and revenue.
- Entered and updated customer information in the system using customer relationship management tools to keep information current.
- Met or exceeded sales objectives consistently to drive company growth.
Front Desk Customer Service Representative
SAFEWAY
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Created and maintained a pleasant and calming environment to deliver excellent experience for members and guests.
- Answer questions and concerns in person and on the telephone.
Packer and Picker
DSV WAREHOUSE
- Moving and storing inventory in its specified area in the warehouse
- Rotating stock when needed
- Completing order paperwork accurately and promptly
- Preparing items for shipment, including proper packaging and labeling
- Maintaining a safe work environment and taking part in regular cleaning and maintenance
Restaurant General Manager
KFC
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Manager
WENDY
- Ensuring that customers are served quality food promptly.
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
- Accurately tallying all cash and charge slips.
- Reviewing sales records to determine which menu items are most profitable.
AMAZON WAREHOUSE
- Reading work order information to determine which item to sort into the designated storage area.
- Ensuring the correct item is picked up by comparing work orders against item and batch numbers.
- Physically moving or transporting items ready for delivery to the designated loading area.
- Reporting any item damage to the warehouse supervisor.
- Labeling items with the correct information, such as date, shipping, price, and quantity, according to set instructions.
Administrative Assistant
Express Employment Professionals
02.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Arts - Psychology
University Of The Fraser Valley
AbbotsfordBachelor of Science - Pharmacy
CT Institute
Jalandhar, PunjabSkills
- Multi-Line Phone Systems
- Answering Customer Questions
- Bookkeeping
- Technical Support
- Scheduling
- Problem-Solving Skills
- Customer Care
- Listening Skills
- Scheduling appointments
- Office administration
- File management
- Administrative skills
Languages
English
Full Professional
Timeline
Administrative Assistant
Express Employment Professionals
02.2021 - 01.2022
Front Desk Associate
ACQUISITION GROUP
Senior Sales Associate
DESK SERVICE
Front Desk Customer Service Representative
SAFEWAY
Packer and Picker
DSV WAREHOUSE
Restaurant General Manager
KFC
Manager
WENDY
AMAZON WAREHOUSE
Associate of Arts - Psychology
University Of The Fraser Valley
Bachelor of Science - Pharmacy
CT Institute
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