SAHILDEEP SINGH
Hospitality Professional
Surrey,Columbia
Summary
Highly motivated and customer-focused hospitality professional with 3+ year experience in inventory management, order fulfillment, and exceptional customer service. Proven ability to maintain a clean and well-stocked environment while collaborating with team members to ensure the efficient and effective delivery of services. Adept at multitasking in a fast-paced environment, while maintaining a keen eye for detail and delivering outstanding customer experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Pro-host and Laundry Attendant
Fairmont Waterfront
Vancouver, BC
07.2022 - Current
- Monitor and maintain inventory levels of all housekeeping supplies, including toiletries, linens, towels, cleaning supplies, and other amenities
- Restock housekeeping carts with all necessary supplies, ensuring that all guest rooms are properly stocked and maintained
- Keep accurate records of inventory levels and usage, and order new supplies as needed
- Work closely with other members of the housekeeping team to coordinate the efficient and effective delivery of guest supplies and services
- Maintain cleanliness and organization of all supply storage areas and carts
- Respond to guest inquiries and requests for additional supplies, ensuring that all requests are handled in a timely and professional manner
- Sort and pre-treat laundry items, such as sheets, towels, linens, and other guest items
- Operate laundry equipment such as washing machines, dryers, and ironing machines
- Fold, hang, and store laundered items according to hotel standards
- Inspect laundered items for quality assurance, and identify and report any damages or malfunctions
- Maintain the cleanliness and organization of the laundry facility, including equipment and storage areas
- Keep inventory of laundry supplies and notify management when supplies need to be replenished
- Assist guests with laundry-related inquiries or requests
- Assist with other housekeeping duties as needed.
Certified Sales Associate
Eleven Inc
Vancouver, BC
03.2020 - 07.2022
- Greet customers and make them feel comfortable
- Interact with customers, offer assistance and respond to queries about products and purchases
- Provide recommendations according to customer needs or preferences
- Locate merchandise for customers and places orders, where necessary
- Introduce promotions and new products to customers
- Operate cash register and handles cash payments and credit card processing
- Stay up to date with sales trends for better service and achievement of sales
- Alert the management of potential security issues
Crew Member
Wendy’s
Port Coquitlam, BC
07.2019 - 03.2020
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Work together with the kitchen team to prepare foods such as sandwiches and salads while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping, and mopping floors, washing, and sanitizing kitchen utensils, and servicing restrooms
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Education
Bachelor of Hospitality Management - Hospitality Management
Acsenda School of Management
Vancouver, BC 07.2019 - 04.2023
Skills
Quick in learning any softwareAbility to meet deadlines
Ability to work effectively in a team environment
Careful and deliberateKnowledgeable in sales trends and customer service
Strong attention to detail and ability to multitask
Certification
Serving it right
Timeline
Pro-host and Laundry Attendant
Fairmont Waterfront
07.2022 - Current
Serving it right
03-2020
Certified Sales Associate
Eleven Inc
03.2020 - 07.2022
Bachelor of Hospitality Management - Hospitality Management
Acsenda School of Management
07.2019 - 04.2023
Crew Member
Wendy’s
07.2019 - 03.2020