Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAHIL VAHORA

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Burger Factory
02.2024 - Current


  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Keep employees operating productively and working on task to make business and customer needs.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.

Machine Operator

Master Packaging
09.2021 - 04.2023
  • Compiled reports analyzing performance data and presented findings and results.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Maintained compliance with all safety requirements.

BORDER OFFICER

Government Of Prince Edward Island
08.2020 - 01.2022
  • Developed and maintained positive rapport with passengers and other airport staff.
  • Respond to telephone calls, email, and personal requests public in a fast and friendly manner.
  • Greet all people entering PEI, asks screening questions and assess eligibility for entrance.
  • Taking a covid rapid testing on side if someone is coming outside of atlantic bubble and meets prior condition to enter the province.
  • Ensuring all people entering in the province follow proper precautionary measures and have the correct documentations as required, following the government guidelines.
  • Maintained communication and good working relationship with facility administration.

Customer Service Representative

Canadian Tire
02.2021 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Used basic computer skills to key customer names, addresses, statistical information, or other data.

Customer Service Representative

Domino's Pizza
01.2019 - 11.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Holland College
08.2021

High School Diploma -

Centennial College of Applied Arts And Technology
01.2020

Skills

  • Customer Service Excellence: Expertise in delivering high-quality service, resolving complaints, and building long-term client relationships
  • Leadership & Team Management: Experience in managing and coaching teams to meet business objectives and ensure high standards of service
  • Problem Solving: Strong ability to identify issues, develop effective solutions, and follow through with action
  • Compliance & Attention to Detail: Familiar with adhering to legal and regulatory guidelines in high-stakes environments
  • Multitasking & Time Management: Ability to manage multiple priorities in fast-paced settings, maintaining service quality and efficiency
  • Communication & Conflict Resolution: Skilled in de-escalating tense situations and communicating effectively with diverse clients and team members

Certification

  • FOOD HANDLER CERTIFICATION.
  • STANDARD FIRST AID CPR LEVEL (C).

Timeline

Store Manager

Burger Factory
02.2024 - Current

Machine Operator

Master Packaging
09.2021 - 04.2023

Customer Service Representative

Canadian Tire
02.2021 - 08.2021

BORDER OFFICER

Government Of Prince Edward Island
08.2020 - 01.2022

Customer Service Representative

Domino's Pizza
01.2019 - 11.2020

High School Diploma -

Centennial College of Applied Arts And Technology

High School Diploma -

Holland College

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SAHIL VAHORA