SAHIL VAHORA
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Machine Operator
Master Packaging
09.2021 - 04.2023
- Compiled reports analyzing performance data and presented findings and results.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Maintained compliance with all safety requirements.
BORDER OFFICER
Government Of Prince Edward Island
08.2021 - 01.2022
- Developed and maintained positive rapport with passengers and other airport staff.
- Respond to telephone calls, email, and personal requests public in a fast and friendly manner.
- Greet all people entering PEI, asks screening questions and assess eligibility for entrance.
- Taking a covid rapid testing on side if someone is coming outside of atlantic bubble and meets prior condition to enter the province.
- Ensuring all people entering in the province follow proper precautionary measures and have the correct documentations as required, following the government guidelines.
- Maintained communication and good working relationship with facility administration.
Customer Service Representative
Canadian Tire
01.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
Store Manager
Burger Factory
09.2018 - 01.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Keep employees operating productively and working on task to make business and customer needs.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Education
High School Diploma -
Holland College
08.2021
High School Diploma -
Centennial College of Applied Arts And Technology
01.2020
Skills
- Valid full G class license with good driving record
- Product Sampling
- Coaching and Mentoring
- Complaint resolution
Certification
- FOOD HANDLER CERTIFICATION.
- STANDARD FIRST AID CPR LEVEL (C).
Timeline
Machine Operator
Master Packaging
09.2021 - 04.2023
BORDER OFFICER
Government Of Prince Edward Island
08.2021 - 01.2022
Customer Service Representative
Canadian Tire
01.2021 - 08.2021
Store Manager
Burger Factory
09.2018 - 01.2021
High School Diploma -
Holland College
High School Diploma -
Centennial College of Applied Arts And Technology
- FOOD HANDLER CERTIFICATION.
- STANDARD FIRST AID CPR LEVEL (C).
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