Summary
Overview
Work History
Education
Skills
Timeline
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Sahil Thandi

Surrey,BC

Summary

Dedicated and ambitious professional with a strong educational background and diverse work experience. Currently pursuing a Master's Degree in Clinical Psychology, I aim to leverage my academic achievements and practical expertise to make a meaningful impact as a Client Service Representative. With a customer-centric approach and a versatile skill set, I am committed to providing exceptional support and ensuring a seamless experience for clients.

Overview

6
6
years of professional experience

Work History

Practice Coordinator

Panorama Wellness Group
02.2023 - Current
  • Oversee smooth and efficient clinic operations, ensuring top-notch patient care and a welcoming environment.
  • Optimize appointment scheduling to accommodate patient needs and clinician availability.
  • Greet clients with warmth and professionalism, actively listening to their inquiries and providing appropriate solutions.
  • Maintain accurate patient records and handle administrative tasks with strong attention to detail.
  • Collaborate closely with the clinical team to ensure effective patient care coordination.
  • Answered client questions via telephone, email and live chat services.
  • Provided information and referrals to community partners and other treatment providers.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Customer Service Representative

Vision Care Centre
04.2020 - Current
  • Manage the ordering and processing of sales, returns, and customer issues for valued clients.
  • Engage with clients through phone, email, and chat to assist with placing orders for eyewear products and vision care solutions.
  • Ensure accuracy in order information, payment processing, and shipping arrangements for smooth and timely deliveries.
  • Respond to product returns and customer inquiries with empathy and understanding, providing suitable solutions promptly.
  • Maintain a customer-centric approach, offering personalized support to make every client feel valued and appreciated.
  • Collaborate closely with remote colleagues to share insights, best practices, and updates on inventory and product availability.
  • Leverage strong communication skills and product knowledge to consistently contribute to the Vision Care Centre's success and reputation as a trusted resource for eye care solutions.

Client Care Coordinator

Allied Physiotherapy
07.2018 - 02.2023
  • Supported patient care excellence via planning and interpretation of programs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Ensured a seamless and positive experience for patients throughout their journey with the clinic.
  • Managed appointment scheduling to prioritize patient care and minimize wait times.
  • Actively engaged with clients, addressing their inquiries with empathy and professionalism.
  • Handled administrative tasks, including patient records, insurance documentation, and billing procedures.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Retail Sales Associate

Puma
03.2017 - 07.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained comprehensive product knowledge to communicate features and benefits effectively.
  • Processed sales transactions, managed inventory, and handled returns.
  • Effectively addressed customer inquiries and concerns, fostering a friendly shopping environment.
  • Collaborated with colleagues to achieve sales targets and uphold the brand image of Puma.

Education

Master of Science - Clinical Psychology

Fielding Graduate University
Santa Barbara
12.2023

Bachelor of Science - Neuroscience

Simon Fraser University
Burnaby, BC
06.2022

Skills

  • Customer Support
  • Time Management
  • Empathy
  • Attention to Detail
  • Adaptability
  • Conflict Resolution
  • Remote Collaboration
  • Billing Procedures
  • Problem-Solving Ability
  • Multilingual
  • Organizational Prowess
  • Critical Thinking

Timeline

Practice Coordinator

Panorama Wellness Group
02.2023 - Current

Customer Service Representative

Vision Care Centre
04.2020 - Current

Client Care Coordinator

Allied Physiotherapy
07.2018 - 02.2023

Retail Sales Associate

Puma
03.2017 - 07.2018

Master of Science - Clinical Psychology

Fielding Graduate University

Bachelor of Science - Neuroscience

Simon Fraser University

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Sahil Thandi