Sahil Soni
Scarborough,ON
Summary
Versatile team member offering over more than year of experience handling tasks smoothly and efficiently in different industry. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal shoppers-Part time
Loblaw- Real Canadian superstore
03.2022 - Current
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Prepared detailed reports on client preferences, purchases, and feedback to track progress and make data-driven improvements to the personal shopping experience.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Prepare exceptional reports for smooth operation with other departments.
- prepare sweep log every half hourly basis to maintain cleanness in the department.
- regularly check temperature of refrigerator and freezer to maintain good product quality.
Server
The guild In estate
03.2023 - 12.2023
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Adhered to all health and safety regulations while serving food and beverages.
Concession stand lead- Seasonal
Aramark (Rogers centre)
03.2023 - 06.2023
- Overseeing the operations of the concession stand, which involves ensuring that the stand is properly stocked with inventory, including food, beverages, and other supplies
- Also, responsible for scheduling and supervising staff members who work at the stand
- To set an example by providing exceptional customer service, which includes greeting and serving customers, answering their questions, and resolving any issues or complaints that may arise
- Strive to create a positive and friendly atmosphere for customers
- Ensuring food safety and hygiene
- Handling transactions by using POS
- Managing equipment and maintenance
- Adhering to policies and regulations.
Education
Construction project management -
Centennial college, Morningside campus
01.2023
Skills
- Upbeat and Outgoing Attitude
- Documentation and Reporting
- Complaint Resolution
- Supervision and leadership
- Report Generation
- Warehousing Functions
- Technical Support
- Work Planning and Prioritization
- Policy Enforcement
- Team Leadership
- Time Management
- Teamwork and Collaboration
Certification
- Smart serve
- Ontario Security licence
- First aid and CPR
Availability
Monday- Sunday (Afternoon, overnight)
Note
flexible shifts, full time, part-time
Reference
Judy Yung (Director of operation)
(Guild In estate)
JudyY@dheg.ca
Kunal Sharma (Department manager)
Loblaw company ltd.
+1 (437) 774-1401 (Text)
Chirayu Patel (Merchandise Department Manager)
Walmart
+1 (647) 995-6302 (Text)
Cerification
Ontario security license
First aid and CPR
Smart serve
Timeline
Server
The guild In estate
03.2023 - 12.2023
Concession stand lead- Seasonal
Aramark (Rogers centre)
03.2023 - 06.2023
Personal shoppers-Part time
Loblaw- Real Canadian superstore
03.2022 - Current
Construction project management -
Centennial college, Morningside campus
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