Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sahil Solanki

Toronto,ON

Summary

Adept Operations Manager with a proven track record at Sportball Ltd., enhancing operational efficiency across 40+ locations and managing over 2000 registrants. Excelled in strategic thinking and team leadership, significantly improving partner relations and inventory management. Skilled in MS Office and currently advancing in Tableau, I consistently deliver above expectations, mastering both customer service and data management.

Overview

6
6
years of professional experience

Work History

Operations Manager

Sportball Ltd.
08.2023 - Current
  • Manage 40+ program locations, schedule 60+ coaches and oversee data of over 2000 registrants.
  • Prepare revenue reports using MS Excel, process remittances and invoices for program locations and community centres.
  • Led hiring, onboarding and induction of new coaches to fulfill business requirements.
  • Develop and maintain relationships with over 40+ community partners and rental locations.
  • Order program merchandise worth $100,000 & manage inventory and to achieve timely and accurate delivery.

Administrator

Sportball Ltd.
07.2022 - 08.2023
  • Maintained registrations records for over 6000 participants yearly and updated internal databases to support document management.
  • Provided exceptional customer service via emails and phone calls to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Ticket Operations - Ticket Agent

MLSE
11.2021 - 06.2022
  • Processed order transactions at the MLSE box office locations - Scotiabank, BMO field, & Marlies Hockey club and provided customers with detailed information about their purchases.
  • Used computerized ticketing system TM-PCI to process ticket orders accurately and securely.
  • Resolved customer ticketing issues, and coordinated high priority requests with supervisors.


Assistant Operations Manager

Smash Factor Sports Pvt. Ltd.
10.2018 - 06.2021
  • Coordinating tournament schedule and managing logistics and hospitality – athlete riders, visa & ticketing, room listing, meal plans, air and on-ground travel for Olympic athletes and management staff
  • Planning tournament schedule and itineraries, completing booking payments, addressing service issues and negotiating rates
  • Facilitating communication between players stakeholders, partners i.e. Premier Badminton League, media partners, and team sponsors such as Cinepolis, Group Landmark for tournament schedule, brand shoots and appearances, meet & greet

Education

Ontario College Graduate Certificate - Sports And Event Marketing

Seneca College of Applied Arts And Technology
North York, ON
06.2022

Post Graduate Diploma - Business Management

Amity University
Delhi, India
02.2021

Bachelor of Arts - Sports Management

Coventry University
Coventry, United Kingdom
06.2017

Skills

  • Strategic Thinking
  • Team Leadership
  • Operations Management
  • Logistics Management
  • SWOT Analysis
  • Data Management
  • Customer Service
  • MS Office
  • Currently learning Tableau

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Operations Manager

Sportball Ltd.
08.2023 - Current

Administrator

Sportball Ltd.
07.2022 - 08.2023

Ticket Operations - Ticket Agent

MLSE
11.2021 - 06.2022

Assistant Operations Manager

Smash Factor Sports Pvt. Ltd.
10.2018 - 06.2021

Ontario College Graduate Certificate - Sports And Event Marketing

Seneca College of Applied Arts And Technology

Post Graduate Diploma - Business Management

Amity University

Bachelor of Arts - Sports Management

Coventry University

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Sahil Solanki