Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Sahil Sherzai

STATE_CA

Summary

Organized and team-oriented with excellent customer service and communication skills. Experienced in configuring Cisco networks, managing Linux systems, and deploying cloud solutions on Microsoft Azure. Proven ability to troubleshoot technical issues independently while providing effective support to customers and team members.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Supervisor

Tim Hortons
853 The Queensway
03.2022 - Current
  • Oversaw shift operations to create quality products that met company standards.
  • Trained new employees in job duties, safety procedures, and company policies.
  • Stayed up to date on new menu items and ensured to promote them.
  • Assisted customers with inquiries, orders and complaints in a timely manner.

IT Service Desk Intern

Seneca College of Applied Arts and Technology
1750 Finch Ave E, North York
05.2023 - 08.2023
  • Provided technical support for end-users, resolving issues related to software and hardware efficiently.
  • Assisted in maintaining service desk documentation and knowledge base for improved user guidance.
  • Supported students during networking lab sessions by guiding them through switch configuration and explaining key setup steps.
  • Assisted in troubleshooting common computer issues in student labs and ensured timely resolution.

Grocery Stock Clerk

IQbal Foods
100 Thorncliffe Park Dr, East York
05.2020 - 02.2021
  • Maintained a clean working environment by sweeping floors, removing trash, and cleaning shelves.
  • Communicated effectively with team members in order to meet daily goals efficiently.
  • Filled shelves with merchandise according to company standards and customer demand.

Administrative Assistant

Ateeq Car Dealership
Kabul
01.2018 - 03.2020
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

Education

Advanced Diploma - Computer System Technology

Seneca Polytechnic
North York, ON
01-2026

Diploma - Computer system technician

Seneca Polytechnic
North York, ON
12-2024

High School Diploma -

Monsignor Fraser College
Toronto, ON
04-2022

Skills

  • Problem-solving abilities
  • Linux and Windows OS administration
  • Microsoft Azure cloud services
  • Basic cybersecurity and firewall setup
  • Troubleshooting hardware and software issues

Certification

  • First Aid & CPR/AED, Canadian Red Cross, 2023-2026
  • Smart Serve Certification, 2024-2029
  • Advanced Food Safety Certification, 2025-2030

LANGUAGES

Pashto - Native
English - Fluent
Persian - Intermediate
Hindi - Fluent
Urdu - Fluent

Timeline

IT Service Desk Intern

Seneca College of Applied Arts and Technology
05.2023 - 08.2023

Supervisor

Tim Hortons
03.2022 - Current

Grocery Stock Clerk

IQbal Foods
05.2020 - 02.2021

Administrative Assistant

Ateeq Car Dealership
01.2018 - 03.2020

Diploma - Computer system technician

Seneca Polytechnic

Advanced Diploma - Computer System Technology

Seneca Polytechnic

High School Diploma -

Monsignor Fraser College
Sahil Sherzai