Organized and team-oriented with excellent customer service and communication skills. Experienced in configuring Cisco networks, managing Linux systems, and deploying cloud solutions on Microsoft Azure. Proven ability to troubleshoot technical issues independently while providing effective support to customers and team members.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Supervisor
Tim Hortons
853 The Queensway
03.2022 - Current
Oversaw shift operations to create quality products that met company standards.
Trained new employees in job duties, safety procedures, and company policies.
Stayed up to date on new menu items and ensured to promote them.
Assisted customers with inquiries, orders and complaints in a timely manner.
IT Service Desk Intern
Seneca College of Applied Arts and Technology
1750 Finch Ave E, North York
05.2023 - 08.2023
Provided technical support for end-users, resolving issues related to software and hardware efficiently.
Assisted in maintaining service desk documentation and knowledge base for improved user guidance.
Supported students during networking lab sessions by guiding them through switch configuration and explaining key setup steps.
Assisted in troubleshooting common computer issues in student labs and ensured timely resolution.
Grocery Stock Clerk
IQbal Foods
100 Thorncliffe Park Dr, East York
05.2020 - 02.2021
Maintained a clean working environment by sweeping floors, removing trash, and cleaning shelves.
Communicated effectively with team members in order to meet daily goals efficiently.
Filled shelves with merchandise according to company standards and customer demand.
Administrative Assistant
Ateeq Car Dealership
Kabul
01.2018 - 03.2020
Maintained files and filing, keeping sensitive information confidential.
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Education
Advanced Diploma - Computer System Technology
Seneca Polytechnic
North York, ON
01-2026
Diploma - Computer system technician
Seneca Polytechnic
North York, ON
12-2024
High School Diploma -
Monsignor Fraser College
Toronto, ON
04-2022
Skills
Problem-solving abilities
Linux and Windows OS administration
Microsoft Azure cloud services
Basic cybersecurity and firewall setup
Troubleshooting hardware and software issues
Certification
First Aid & CPR/AED, Canadian Red Cross, 2023-2026