Sahil Sharma
Brampton,Canada
Summary
Seeking the position of Customer Experience with my strong customer service skills, ability to build relationships, and enthusiasm for contributing to a team-oriented work environment to help customers. HR professional with experience in the industry, eager to support regional leadership, dealerships as a reliable staff management executive who can manage multiple tasks in a flexible HR backend system and strong interest in personnel management as well as customer support. Self-motivated and dynamic professional looking for great opportunities to grow. To secure a position to organization where I can show my skills and talent and where I can utilize my strong work ethics and attention to detail to drive sales growth.
Overview
4
4
years of professional experience
Work History
Human Resources Manager
Authenticode
11.2021 - 12.2023
- Managed to increase the workforce from 4 members to 25 members in the span of 3 months
- Responsible for handling to end to end recruitment and work ethics around the team
- Effectively liaised between senior management and employes to maintain and improve company employee relations
- Research, recruited staff and onboarded new company hires according to the needs of department managers and company budget
- Demonstrated success in achieving sales targets through proactive engagement with customers and promoting relevant products and services
Customer Service Representative
Toppr Technologies pvt. ltd
08.2019 - 11.2019
- Consultants the client and client handling
- Provided outstanding customer service by addressing customer inquiries and resolving issues promptly and effectively
- Understand the client's requirements and selecting employees for the organization
- Utilized strong technical skills to assist customers with digital banking options and self-service tools
- Built strong relationships with customers by understanding their needs and recommending appropriate solutions
Education
Master of Business Administration - Human Resources Management
Chandigarh University
Chandigarh05-2019
Bachelor's of Commerce - Accounting And Finance
Punjab University
Chandigarh03-2017
Skills
- Strong communication and interpersonal skills
- Decision making
- Business management
- Leadership
- Exceptional customer service skills
- Solve customer needs effectively
Accomplishments
- Certified nutritionist - CPD, England
- 1st runner up in weightlifting
Languages
English
Hindi
Punjabi
Timeline
Human Resources Manager
Authenticode
11.2021 - 12.2023
Customer Service Representative
Toppr Technologies pvt. ltd
08.2019 - 11.2019
Master of Business Administration - Human Resources Management
Chandigarh University
Bachelor's of Commerce - Accounting And Finance
Punjab University
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