Sahil Sehgal
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sales Representative
Primus
09.2022 - 10.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set up new accounts, established customer credit and set up payment methods.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Utilized data and analytics to identify target markets and understand customer needs.
Customer Service Representative
Blue Bird International
01.2020 - 08.2022
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Monitored customer feedback and made adjustments to improve service quality.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Recommended appropriate services to customers and helped overcome objections with a persuasive communication style.
- Assisted customers in making informed purchase choices and selecting products.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales/Customer Service Associate
Style Impex
02.2017 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
Call Center Specialist
HM Aviation
04.2014 - 02.2016
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Bachelors Of International Business - Marketing Management - Sales Skills
Macquarie University
New South Wales , AustraliaSkills
- Customer Service
- Customer Needs Assessment
- Network Development
- Customer Retention
- Account Management
- Lead Generation
- Relationship Building
- Product and Service Knowledge
- Product Promotions
- Complex Problem-Solving
- Retention Strategies
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Primus
09.2022 - 10.2023
Customer Service Representative
Blue Bird International
01.2020 - 08.2022
Sales/Customer Service Associate
Style Impex
02.2017 - 12.2020
Call Center Specialist
HM Aviation
04.2014 - 02.2016
Bachelors Of International Business - Marketing Management - Sales Skills
Macquarie University
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