Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SAHIL SANDHU

Sault Ste Marie

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Desk Manager

Ambassador Motel, Sault
10.2021 - Current
  • Managed quality control and maintained a high level of customer satisfaction.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Prepared invoices for customers and delivered them to rooms on the day of check-out
  • Tending to guest complaints and questions and providing exceptional customer service
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Answered inbound calls, chats, and emails to facilitate customer service
  • Supervising staff and all front desk activities, including booking appointments, phone calls and emails
  • Prepared operational reports and provided information to the Manager
  • Handle Cash credit Transactions on an everyday basis
  • Verifying Guest payment upon arrival

Cellular Telephone Technician

Syncreon
01.2018 - 10.2021
  • Perform routine troubleshooting, repair, and maintenance procedures for computer hardware and software applications
  • Setup new computers or updates the operating system or other software application.
  • Determined the parts to be replaced and performed assembling and re-assembling of the smartphone with the highest degree of skill and care
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Performing Quality Checks and testing of the repaired devices to ensure the proper functionality of the devices
  • Provided technical support to end-users and resolved day-to-day issues regarding SharePoint usage
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access
  • Used Excel to keep records of iPhone serial numbers, test results, and repair activity.

Education

Post-Baccalaureate Diploma - Wireless Networking

George Brown College
01.2018

Post Graduate Certificate - Computer Systems Technology

George Brown College
01.2018

B. Tech - Electronics and communications

Punjab Technical University
2015

Skills

  • Hardware and Software Monitoring
  • Remote Technical Support
  • Information Security
  • Computer System Diagnostics Software
  • LAN and WAN Assessment
  • Responding to Technical Questions
  • Service Desk Team Management
  • Apple IOS
  • Mac Systems

Accomplishments

· Active Volunteer and attendee for various blood donation campaigns for the betterment of society.

· Visit my local church and do selfless services whenever possible every Sunday.

· Helped my family members by teaching them Traffic rules so that they would become responsible drivers.

· Always try to donate things to the needy. Once things are not my use, try to drop them at Value Village or local service shelters.

Timeline

Front Desk Manager

Ambassador Motel, Sault
10.2021 - Current

Cellular Telephone Technician

Syncreon
01.2018 - 10.2021

Post-Baccalaureate Diploma - Wireless Networking

George Brown College

Post Graduate Certificate - Computer Systems Technology

George Brown College

B. Tech - Electronics and communications

Punjab Technical University

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SAHIL SANDHU