SAHIL SAHNI
St. Catharines,ON
Summary
Proven leader with a track record of enhancing customer experience and boosting sales at TREND ENTERPRISES, FIREHOUSE SUBS AND TIM HORTONS through effective inventory management and staff supervision. Skilled in conflict resolution and sales strategies, achieving notable sales growth. Demonstrates strong multitasking and organizational abilities, excelling in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Supervisor
TIM HORTONS
10.2022 - 07.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Carpenter
PANELS .CA
05.2022 - 09.2023
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
Assistant Manager
Firehouse Subs
02.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved operational efficiency by adopting new technology for inventory management.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Sales Agent
TRENDS ENTERPRISES
03.2019 - 01.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of FOREX AND AIR -TICKETS products or services to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
TWO YEARS DIPLOMA - General Business Studies
Niagara College
NIAGARA ON THE LAKE, ON04.2022
High School Diploma -
A.S.S.M COLLEGE MUKANDPUR
MUKANDPUR, PB , INDIA03.2019
High School Diploma -
RSPS SEN SEC SCHOOL
JHINGRAN, PB , INDIA03.2017
Skills
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Sales Strategies
- Problem-Solving
- Conflict Resolution
- Customer experience management
- Sales Promotions
- Team Leadership
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
Certification
- Commercial Kitchen Fire Suppression Systems Certificate – TRAIN CAN CAMPUS.
Timeline
Store Supervisor
TIM HORTONS
10.2022 - 07.2024
Carpenter
PANELS .CA
05.2022 - 09.2023
Assistant Manager
Firehouse Subs
02.2021 - 04.2022
Sales Agent
TRENDS ENTERPRISES
03.2019 - 01.2021
TWO YEARS DIPLOMA - General Business Studies
Niagara College
High School Diploma -
A.S.S.M COLLEGE MUKANDPUR
High School Diploma -
RSPS SEN SEC SCHOOL
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