Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sahil Sahil

Brampton,Canada

Summary

Customer service-oriented professional with a strong desire to transition into a role as a Technician. Eager to apply technical aptitude and dedication to customer satisfaction to excel in the field.

Overview

2
2
years of professional experience

Work History

Warehouse Forklift Operator

Best Buy
11.2023 - Current
  • Increased warehouse efficiency by implementing a new forklift operating system and training staff.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.

Customer Service Representative

Concentrix
06.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Ontario College Diploma - Business

ALPHA II Alternative School
Toronto, ON
12.2023

Skills

    Strong communication skills
    Effective problem-solving abilities
    Customer-focused approach
    Organizational proficiency
    Attention to detail
    Ability to work in fast pace environment
    Team player

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Warehouse Forklift Operator

Best Buy
11.2023 - Current

Customer Service Representative

Concentrix
06.2022 - 11.2023

Ontario College Diploma - Business

ALPHA II Alternative School

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Sahil Sahil