Sahil Rane

• Developed training materials for new team members at a customer service center.
• Collaborated with cross-functional teams to enhance service delivery processes.
• Analyzed customer feedback to identify areas for service improvement.
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• Optimize Local Services Ads campaigns to increase visibility, lead volume, and ROI.
• Set up and manage LSA accounts, including verification, service areas, and job types.
• Monitor performance metrics and analyze trends to improve results.
• Review call logs and dispute invalid leads to reduce wasted spend.
• Ensure compliance with Google LSA policies, licenses, and insurance requirements.
• Train teams on best practices for lead handling and responsiveness.
• Collaborate with marketing and operations to align LSA strategy with business goals.
• Troubleshoot account issues and maintain accurate reporting dashboards.

• Outreach to high quality, policy-compliant leads for the New Business Sales team to work on.
• Manage both our existing sales pipeline and developing new business opportunities.
• Evaluate prospective client potential, aligning with sales team expectations.
• Work through pipeline by identifying and contacting decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics.
• Perform needs assessment with business decision makers to identify eligibility and potential.
• Demonstrate ability to meet/exceed quarterly targets.
• Book appointments with sales representatives who will close the deal.
• Manage lead pipeline rigorously to follow internal service levels.
• Work closely with internal and external stakeholders.

• Key role to deliver our brand promise of offering customers a helpful, friendly, unbiased experience.
• Responsible for achieving business objectives including sales target, maintaining account, and managing customer experience and other KPI's individually as well as a team.
• Effectively communicate and coordinating with clients on email and phone calls.
• Take care of Operations, after sales service and office administration.
• Deliver coaching and training to my team on a weekly basis.keep them motivated to achieve sales target.

• Managed daily store operations and ensured adherence to company policies.
• Led a team of associates in providing exceptional customer service.
• Trained new staff on product knowledge and sales techniques.

Oversee daily store operations to ensure smooth functioning and a positive customer experience.

Lead, coach, and motivate sales associates to achieve store sales targets and performance goals.

Provide exceptional customer service by resolving escalations and ensuring customer satisfaction.

Manage staff scheduling, training, and performance evaluations.

Maintain in-depth knowledge of Freedom Mobile products, plans, devices, and promotions.

Monitor inventory levels, process stock shipments, and ensure accurate merchandising.

Track store performance metrics (sales, activations, upgrades, churn) and report results to leadership.

Ensure compliance with company policies, retail standards, and oper

• Handling orders by phone, email, and checking the orders have the correct prices, discounts, and product numbers.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
• Hiring and training sales staff and ensuring staff meets their quotas and goals.
• Making the company's products and services as attractive to potential customers as possible.

• Sale products and services to new and existing clients according to their needs and requirements.
• Resolved customer problems, improved operations, and provided exceptional client support.
• Manage quality assurance programs, including on-site evaluations, internal audits, and customer surveys.
• Manage clients over the phone, via emails.
• Achieving daily sales targets of product and delivering great customer support.

• Inventory management, product packaging and creating shipping labels with the help of SAP system.
• Checked prices and calculate totals for accurate invoice processing.
• Reviewed in-house stock to determine materials availability for production jobs.
• Working with SAP/ERP Software.
• Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
• Documented production information via daily system logs and discussed issues with management.
• Prepared materials for assembly work to keep workflows running smoothly.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.
• Organized work to meet demanding production goals.

• Providing excellent guest service and client support.
• Greet customers and present menus, making suggestions if needed and to up-sell when appropriate.
• Managing Cash and receiving customer orders, also fulfilling customer needs.
• Resolve problems, improve operations, and another task on floor.
• Developed team communications and meeting daily targets if any.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Tracked and record expenses and reconciled accounts to maintain accurate, current, and complete financial data.
• To maintain Excel sheet and all word document and duly update other business Accounts.
• Maintaining polite and professional communication via phone, email, and online media.
• Organizing and scheduling appointments with admin software.
• Manage administrative requests and queries from senior managers.
• Working with Microsoft and data entry system.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
• Improved office operations by automating client correspondence, record tracking and data communications.