Dynamic Customer Service Representative with proven expertise at Big Bazar in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Proficient in Microsoft Excel, I excel in high-pressure environments, ensuring customer satisfaction and retention through active listening and informed recommendations.
Hi, I’m
Sahil Rana
Gravenhurst,ON
Summary
Overview
2
years of professional experience
Work History
Big Bazar
Customer Service Representative
06.2022 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Shri Guru Teg Bhadur Khalsa College Shri Anandpur Sahib
Bachelor from Mathematics
05.2022
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
Languages
English
Full Professional
Timeline
Customer Service Representative
Big Bazar
06.2022 - 06.2024
Shri Guru Teg Bhadur Khalsa College
Bachelor from Mathematics
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