Summary
Overview
Work History
Education
Skills
Personal Details
Certification
Accomplishments
References
Timeline
Generic

Sahil Patel

Toronto,ON

Summary

I am a highly skilled and results-driven professional with extensive experience in Customer Service, Sales, Project Coordination, and Business Management. With a strategic focus on building key relationships, optimizing operations, and driving sustainable growth, I excel in delivering impactful solutions and achieving business success. Passionate about providing exceptional service, I thrive in dynamic environments and am committed to fostering team collaboration to reach organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Support Representative

Light Visions Ltd.
Winnipeg, Canada
07.2022 - Current
  • Skilled in coordinating print and graphic projects, estimating, and managing direct client interactions, including sales orders and production floor coordination.
  • Maintain positive, professional relationships with customer contacts and internal production teams through active engagement and clear communication.
  • Collaborate with operators for Flatbed, Latex, Digital to ensure accurate CMYK color matching and precise PMS matching for client jobs, ensuring high-quality output.
  • Responsible for the creation and management of all production-related materials and documents, ensuring accuracy and timely delivery.
  • Keep clients informed and up-to-date on job statuses, including production timelines and any changes.
  • Communicate with production teams to ensure alignment on upcoming projects, project specifications, deliverables, and any changes that may arise during the production process.
  • Manage and coordinate wide format printing, finishing, kitting, digital output, and bindery processes to ensure a seamless workflow from production to final delivery.
  • Thrive in fast-paced environments, consistently meeting tight deadlines while maintaining high-quality standards.

Retail Store Manager

THE UPS STORE
Winnipeg, Canada
07.2020 - 06.2022
  • Supervise, coordinate, and schedule store activities, assigning tasks to sales staff while ensuring efficient operations and excellent customer service for walk-in and phone inquiries.
  • Lead hiring, training, and development of new employees, fostering a high-performing team and ensuring adherence to company policies and customer service standards.
  • Store inventory, order supplies, and oversee product returns to maintain stock levels and smooth operations.
  • Operate various office equipment, including digital printers, copiers, scanners, and point-of-sale systems, ensuring smooth workflow and meeting production and quality standards.
  • Excel in a fast-paced, high-pressure environment by managing multiple tasks and responsibilities, including advising customers on packaging and shipping requirements, processing transactions, and ensuring customer satisfaction.

Production Team Member

Arvin Sango, Inc
London, Canada
06.2019 - 06.2020
  • Energetic and focused professional committed to teamwork and achieving company objectives in fast-paced, deadline-driven environments.
  • Coordinate daily production activities, ensuring operational efficiency, safety compliance, and the successful achievement of production targets.
  • Assist with parts assembly, off-loading, and transferring components, while supporting machine operators and other team members to maintain smooth workflows.
  • Inspect automotive parts to ensure they meet quality and presentation standards, and monitor production for consistency and accuracy.
  • Perform routine machine maintenance and cleaning, documenting abnormalities or damage in production logs and implementing corrective actions as needed.
  • Lead and mentor production team members, providing training, tracking performance, and addressing production issues to meet deadlines.

Sales Representative/Customer Service

ROGERS
London, Canada
06.2019 - 06.2020
  • Built and managed strong customer relationships, ensuring their needs were met efficiently and providing exceptional after-sales support.
  • Reached out to potential customers through a database, offering exclusive deals to drive sales and increase interest.
  • Proactively maintained and grew existing customer accounts, fostering long-term relationships through regular touchpoints and tailored solutions.
  • Drove sales growth by promoting corporate employee discounts (RPP) and increasing wireless product and accessory sales, upselling value packs, protection plans, and Apple Care.

RELATIONSHIP MANAGER

NEXA MARUTI SUZUKI
Vapi, India
03.2016 - 03.2019
  • Collaborated closely with the sales management team to develop and implement targeted marketing strategies that drive sales performance and align with company objectives.
  • Managed the end-to-end sales process, guiding customers from initial inquiry through to delivery, ensuring a seamless and positive experience.
  • Expertly sold both new and pre-owned vehicles, alongside finance and related products, by tailoring solutions to meet individual customer needs.
  • Conducted engaging product demonstrations and face-to-face consultations, fostering strong customer relationships and providing in-depth knowledge to facilitate informed purchasing decisions.
  • Contributed to company-wide advertising campaigns and promotional initiatives, enhancing brand presence and driving customer engagement.
  • Monitored competitor activity and industry trends, providing valuable insights to refine sales strategies and maintain a competitive advantage in the marketplace.

PROJECT ENGINEER

Alok Industries
Vapi, India
04.2012 - 03.2016
  • Managed the erection, commissioning, operation, and maintenance of projects, including boiler systems, across various sites, ensuring successful project execution.
  • Led troubleshooting efforts and handled shutdown activities for boilers and other systems, meeting project targets and minimizing downtime.
  • Ensured quality and safety standards were maintained according to company guidelines, site conditions, and boiler system requirements.
  • Coordinated with project managers for weekly progress meetings, adjusting plans to meet project targets and deadlines.
  • Oversaw insulation work for piping, equipment, and boilers, ensuring compliance with project specifications and industry standards.

Education

Bachelor of Technology - Mechanical

Maharshi Dayanand Saraswati University
Ajmer, Rajasthan
01.2012

Secondary School - Science

Ashadham
Vapi, Gujarat
01.2008

Skills

  • Office administration
  • Customer Service Excellence
  • Time management and prioritization
  • Production coordination and planning
  • Wide format, Offset, Digital Printing
  • Project management
  • Quality control
  • Problem solving
  • Data analysis
  • Structural engineering
  • Work Planning and Prioritization

Personal Details

Bachelor's Degree, 10

Certification

  • Print Production
  • Interpersonal Communication
  • Microsoft Excel
  • Six Sigma Green Belt
  • Project Management: Budgets

Accomplishments

BAPS Charities, Toronto, ON

  • Facilitated group activities and individual sessions to foster personal growth and development.
  • Encouraged socialization among peers by facilitating recreational activities.
  • Supported clients through crisis situations utilizing de escalation techniques
  • Collaborated with community organizations to ensure access to needed services.
  • Collaborated with partners and funders to implement programs.

References

References available upon request.

Timeline

Client Support Representative

Light Visions Ltd.
07.2022 - Current

Retail Store Manager

THE UPS STORE
07.2020 - 06.2022

Production Team Member

Arvin Sango, Inc
06.2019 - 06.2020

Sales Representative/Customer Service

ROGERS
06.2019 - 06.2020

RELATIONSHIP MANAGER

NEXA MARUTI SUZUKI
03.2016 - 03.2019

PROJECT ENGINEER

Alok Industries
04.2012 - 03.2016

Bachelor of Technology - Mechanical

Maharshi Dayanand Saraswati University

Secondary School - Science

Ashadham

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Sahil Patel