Sahil Nachaal
Cambridge,Canada
Summary
Customer Service Representative with extensive experience at Allianz Partners, focusing on client-centric sales and education. Proven track record of improving client satisfaction through effective problem-solving and digital skills, achieving a high customer satisfaction score. Committed to ethical engagement and teamwork, enhancing customer loyalty and retention. Actively pursuing IFC and LLQP certifications to strengthen financial knowledge and elevate client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Domino's
Cambridge
05.2024 - Current
- Delivered client-focused sales by assessing needs, driving satisfaction, and building loyalty.
- Utilized digital literacy to educate clients on mobile ordering and digital payment.
- Applied problem-solving to address inquiries, fostering a positive client experience.
- Strengthened team goals through referrals and engagement, enhancing retention.
Customer Service Representative
Allianz Partner's
Gurugram, India
07.2021 - 07.2023
- Resolved customer inquiries and complaints related to insurance claims, ensuring high accuracy and client satisfaction.
- Communicated policy details clearly and empathetically, enhancing client understanding and trust.
- Contributed to a high customer satisfaction score and low repeat-call rate.
Education
Ontario Graduate Certificate - Financial Technology
Conestoga College
ON, Canada12.2025
Ontario College Certificate - Financial Planning Services
Conestoga College
ON, Canada12.2024
Bachelor of Business Administration - Financial Services
GGSIP University
Delhi, India08.2020
Skills
- Client-focused sales and education
- Team collaboration
- Digital literacy
- Problem-solving and adaptability
- Ethical engagement
- Sales training and coaching
- Client interaction and collaboration
- Smartphone proficiency
Personal Information
Title: Aspiring Client Advisor
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Domino's
05.2024 - Current
Customer Service Representative
Allianz Partner's
07.2021 - 07.2023
Ontario Graduate Certificate - Financial Technology
Conestoga College
Ontario College Certificate - Financial Planning Services
Conestoga College
Bachelor of Business Administration - Financial Services
GGSIP University