SAHIL MEHTA
Barrie,ON
Summary
Highly skilled IT professional with extensive experience in designing, developing, and implementing information systems business solutions. Adept at documenting technical requirements, providing strategic advice, and ensuring that products, processes, and solutions align with business needs. Proficient in developing and implementing policies and procedures to enhance security and operational efficiency throughout the software development life cycle. Excellent communicator with a proven ability to provide ongoing support and training to clients and end-users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bill Gosling Outsourcing
5 2024 - 6 2024
- Serve as the primary point of contact for customer inquiries, requests, and concerns and chat
- Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance
- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed
- Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations
- Update customer accounts and records with relevant information and notes
- Collaborate with other team members and departments to ensure seamless
Crew Member
McDonalds
06.2022 - 05.2024
IT Support Associate
EXL Services
01.2020 - 03.2022
- Assessed and resolved IT issues, escalating as necessary to technical resources
- Managed IT procurement for end-user software and hardware, ensuring adherence to corporate standards
- Acted as a technical advocate, liaising with partners and system vendors to resolve end-user issues
- Provided training and support to end-users, facilitating effective adoption and utilization of new technologies
- Developed and maintained payroll reports, dashboards, and ad-hoc reports using Power BI
- Configured and deployed firewall solutions, ensuring secure and efficient traffic flow
- Designed and implemented LAN/WAN architectures, ensuring scalability and reliability
- Monitored and maintained physical and virtual servers, operating systems, and software patches.
Technical Support Engineer
Tech Mahindra
10.2018 - 11.2019
- Provide support for commonly used office applications and collaboration tools, assisting users with functionalities in Microsoft Office applications
- Deliver basic IT usage training to new employees, developing user-friendly training materials, guides, and FAQs
- Manage IT asset inventory, including tracking and updating inventory lists, ensuring proper maintenance and safety of IT equipment
- Support hardware deployments and network setup, including assisting with physical setup at new office locations
- Organize and maintain IT storage areas and workspaces
- Provided support to shop floor personnel and operations, working closely with production supervisors to address operational challenges
- Led local IT application project implementation efforts, ensuring successful project completion and user adoption.
Software Developer
Broad Info Corporations
04.2018 - 10.2018
- Developed and deployed desktop and web applications by using Java and JavaScript
- Was a team leader and responsible for project management and interaction with client
- Learned new technologies and trained new trainees with it
- Produce clean, efficient code based on specifications
- Integrate software components and third-party program
Education
PG Diploma Certificate In Project Management -
Georgian College
Barrie, ONPG Diploma Certificate In Big Data Analytics - undefined
Georgian College
Barrie, ONBachelor of Engineering In Computer Science - undefined
Kurukshetra University
Skills
Information Systems Strategy & Management
Technical Requirements Documentation
IT Solutions Design & Implementation
Security Policies & Procedures Development
Software Development Life Cycle (SDLC)
Client Consultation & Support
Business Process Improvement
Data Analysis & Reporting
Network & Infrastructure Management
IT Procurement & Vendor Management
Certification
ITIL Foundation Certified, https://candidate.peoplecert.org/MobileReports.aspx?id=C50C19EEFA758164A58B7E3DA796F51FAA78BDD45B65BF8CEA748FA635E07695DE32142A6683FF3433F14D2C0F01848257B38E080FE0A59B86FDA85E54E5CCF40607CD3283936088DA28B4312932A2E4A8D4D5043EFAC30BD5E5CC159122805B25E6E050D4CB6C2567D679C497F0EB6C3765D763B5EC49BD6
Workpermit
Open
Languages
English
Full Professional
Timeline
Crew Member
McDonalds
06.2022 - 05.2024
IT Support Associate
EXL Services
01.2020 - 03.2022
Technical Support Engineer
Tech Mahindra
10.2018 - 11.2019
Software Developer
Broad Info Corporations
04.2018 - 10.2018
Customer Service Representative
Bill Gosling Outsourcing
5 2024 - 6 2024
PG Diploma Certificate In Project Management -
Georgian College
PG Diploma Certificate In Big Data Analytics - undefined
Georgian College
Bachelor of Engineering In Computer Science - undefined
Kurukshetra University
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