Sahil Kumar
Summary
A seasoned Food Manager at A&W Restaurants, My proactive approach in conducting quality audits and training staff has significantly elevated customer satisfaction, underscoring my commitment to excellence and efficiency in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Manager
A&W Restaurants
Markham, Canada
05.2024 - 10.2024
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Conducted regular quality audits, ensuring products and services met or exceeded customer expectations.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Implemented cost-saving strategies, resulting in a reduction in operational expenses.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Supervisor
A&W Restaurants
Markham, Canada
08.2022 - 04.2024
- Supervised and trained crew members to maintain service efficiency.
- Adhered to food safety regulations and hygiene protocols.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Dasher (Delivery Driver)
DoorDash
Markham, Canada
01.2022 - 01.2023
- Delivered food orders efficiently while maintaining customer satisfaction.
- Provided friendly customer service while interacting with customers during deliveries.
- Maintained high standards for handling food items throughout delivery.
Crew Member
A&W Food Services of Canada Inc.
Markham, Canada
10.2021 - 08.2022
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Interacted pleasantly with guests to deliver quality customer service.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained safe food handling practices to prevent germ spread.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Volunteer
Fleming College
Lindsay, Ontario
01.2020 - 04.2021
- Implemented environmental management systems and sustainability initiatives to reduce pollution and waste.
- Documented inspection, collection, sample management and waste removal activities and findings through appropriate communications and recordkeeping practices.
- Collected samples from surface water bodies for laboratory analysis.
- Counted sections of drill rod to determine depths of boreholes.
- Used test borings to collect, handle and log soil and rock samples and submitted for further analysis to identify critical concerns.
- Measured distances between stakes to ensure accuracy during grade work operations, with the use of a total station.
- Measured locations for installation of markers, utilizing tape, string or chalk.
Education
Diploma - Environmental Technician
Fleming College of Applied Arts And Technology
Lindsay, ON04-2021
Bachelor's Degree - Agriculture
DAV University
Jalandhar, Punjab05-2018
Non-Medical Studies -
Punjab School Education Board
Mohali, Punjab03-2014
Skills
- Operate Total station and leveling tools
- Loading and unloading
- Concrete mixing and drywalling
- Construction support
- Landscaping construction
- Customer service
- Team leadership
- Supply and Time management
- Problem-solving
- Multitasking and organization
- Heavy lifting
- Effective communication
- Workflow coordination
- Food safety
Certification
Most valuable person(MVP) certificate
Health and safety Certificate
First Aid and CPR/AED Level C Certificate
Food Handler Certification
Ontario G Driver's License, 16/08/27
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Food Manager
A&W Restaurants
05.2024 - 10.2024
Supervisor
A&W Restaurants
08.2022 - 04.2024
Dasher (Delivery Driver)
DoorDash
01.2022 - 01.2023
Crew Member
A&W Food Services of Canada Inc.
10.2021 - 08.2022
Volunteer
Fleming College
01.2020 - 04.2021
Diploma - Environmental Technician
Fleming College of Applied Arts And Technology
Bachelor's Degree - Agriculture
DAV University
Non-Medical Studies -
Punjab School Education Board