Sahil Kumar
Surrey
Summary
Versatile and dynamic professional with a proven track record at 5 Rivers Barber Shop, excelling in team leadership and critical thinking. Demonstrated ability to enhance customer satisfaction and resolve conflicts, ensuring high-quality service delivery. Skilled in staff training and development, alongside effective time management. Achieved significant improvements in employee productivity and customer loyalty.
Overview
3
3
years of professional experience
Work History
Manager/Barber
5 Rivers Barber Shop
06.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding the middle ground.
Cashier &Machandise
Running Man Grocery Mart
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Ultramar
01.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Arts Education
Cape Breton University
Sydney, None12-2021
Skills
- Quick learner
- Critical thinking
- Team leadership
- Time management
- Verbal communication strength
- Cleaning and sanitizing
- Staff training and development
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager/Barber
5 Rivers Barber Shop
06.2023 - 01.2025
Cashier &Machandise
Running Man Grocery Mart
05.2022 - 08.2022
Customer Service Representative
Ultramar
01.2022 - 05.2022
Associate of Arts - Arts Education
Cape Breton University
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