SAHIL KUMAR

• Effectively utilized Transportation Management Software such as LOAD LINK, DAT, Axon, and Motive for optimized dispatch operations.
• Scheduled drivers for freight deliveries, collections, and packages, ensuring timely and efficient service.
• Maintained comprehensive records of dispatched calls, driver routes, route changes, and delivery and pickup times.
• Facilitated team communication, improving dispatch and delivery coordination.
• Mastered use of TMS tools like LOAD LINK & DAT to streamline dispatch processes.
• Analyzed and optimized driver routes for increased efficiency and reduced costs.

• Maintaining proactive and effective communication with clients, which includes tracking and tracing of shipments.
• Utilizing Transportation Management Software such as LOAD LINK and DAT.

• Dedicated to achieving transportation targets promptly while prioritizing continuous improvement in customer service skills. This includes promptly and efficiently responding to client and employee inquiries, as well as resolving any conflicts or issues that may arise.

• Responsible for entering, managing, and dispatching all orders.

• Efficiently planned all loads, optimizing equipment and driver utilization while meeting service requirements.

• Coordinated dispatching, monitored, and updated scheduling systems.

• Provided continuous monitoring of all drivers en route to the local service center.

• Monitored the location of vehicles within the yard.

• Responded to customer emails promptly and provided them with real-time location updates and estimated time of arrival of drivers.

• Managed route management ACE/ACI customs clearance using Border Connect software.

• Resolved client issues according to operating procedures
• Kept abreast with the latest tracking methods
• Maximized productivity by providing feedback on load board priorities
• Managed and dispatched all orders effectively
• Ensured accurate and timely information provision to internal and external clients
• Enhanced client satisfaction by streamlining customs processes, reducing delays.

• Help in training and supervising staff
• Plan, organize, direct, control and evaluate daily operations
• Maintain food and equipment inventories and maintain inventory records
• Supervise and examine delivery of all food items and reports to the manager if any item is missing
• Counseled and disciplined employees, driving performance improvement
• Reduced workplace safety or health hazards by enforcing work practices and procedures
• Coached and motivated team, driving sales and delivering exceptional customer service
• Collaborated with staff to develop and carry out processes, resulting in improved performance
• Established strategic goals by gathering pertinent business and operations information
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.