SAHIL KUMAR
Surrey
Summary
Dedicated and motivated professional with a proven track record in customer service and security within diverse environments. Possessing a strong work ethic and a keen aptitude for mastering new skills.
Overview
4
4
years of professional experience
Work History
Concierge
First Service Residential
04.2023 - Current
- Enforced rules and regulations outlined by management regarding tenant conduct and behavior.
- Resolved conflicts between tenants professionally whilst adhering to legal guidelines and requirements.
- Processed payments from tenants accurately while keeping detailed financial records up-to-date.
- Assisted in emergency situations with poise and professionalism, remaining calm under pressure and providing clear direction when needed.
- Performed administrative duties such as filing records, managing invoices and preparing reports on a daily basis.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
Concierge
Rancho Managment
08.2021 - 03.2023
- Greeted and assisted guests in a friendly and professional manner, providing information about the building services and amenities.
- Managed incoming calls from residents seeking information or assistance.
- Ensured smooth operation of the property by reporting maintenance issues to appropriate personnel for timely resolution.
- Monitored CCTV systems throughout the property, detecting any suspicious activity or potential threats immediately.
- Assisted with training new employees on proper protocol related to concierge duties.
Security Guard
Jack Security
01.2021 - 07.2021
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities.
- Performed regular patrols of assigned areas to ensure safety and security protocols were followed.
Investigated reports of theft or vandalism onsite, interviewed witnesses, collected evidence, wrote detailed incident reports.
Sales Associate
Mahalaxmi Aggrotech
01.2020 - 08.2020
- Assisted customers with item returns and payment refunds.
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Answered client questions and concerns and escalated larger problems to managers.
- Explained and demonstrated product features, focusing on customer comfort level and retention.
- Maintained accurate records of sales transactions.
- Utilized problem solving skills to resolve conflicts between customers or coworkers.
Education
years Course 1July;2018 to 31 December 2019 -
Associate of Arts - communication
COQUITLAM COLLEGE
01.2023
Skills
- Strong Written and Verbal Communication skills
- Customer Service
- Reservation Management
- Computer Proficiency
- Excellent Time Management
- Problem Solving
- Strong Organizational skills
Languages
English
Professional Working
Timeline
Concierge
First Service Residential
04.2023 - Current
Concierge
Rancho Managment
08.2021 - 03.2023
Security Guard
Jack Security
01.2021 - 07.2021
Sales Associate
Mahalaxmi Aggrotech
01.2020 - 08.2020
years Course 1July;2018 to 31 December 2019 -
Associate of Arts - communication
COQUITLAM COLLEGE
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