Sahil Kamat
Kitchener,Canada
Summary
Aspiring to advance as a Business Analyst by delivering innovative solutions that improve operational efficiency and align technology with business goals. Eager to contribute by leveraging data insights to streamline processes, enhance customer experience, and drive measurable outcomes. Experienced in requirements gathering, stakeholder collaboration, and documentation across banking and technology domains, with proficiency in SQL, Power BI, and Agile practices to support business transformation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Consultant
Gatestone
10.2023 - Current
- Provided system and technical support to clients while documenting requirements and resolutions in CRM.
- Partnered with business teams to troubleshoot service issues and recommend process improvements.
- Key Achievement: Reduced repeat customer issues by streamlining documentation and creating standardized troubleshooting guides, improving first-call resolution and knowledge sharing across the team
Business Analyst
CRMNEXT (HDFC Bank Project)
01.2020 - 01.2021
- Partnered with stakeholders to implement CRM features (Smart Account, Fixed & Recurring Deposits) that improved account tracking and forecasting.
- Authored BRDs and FRDs to capture business requirements and ensure alignment with system design.
- Utilized SQL and XML for data validation, reporting, and integration across multiple banking systems.
- Collaborated with developers and QA teams to ensure requirement traceability and defect resolution.
- Supported deployment, integration, and end-user training to enable smooth adoption of new features.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Key Achievement: Strengthened planning and forecasting capabilities by delivering Fixed Deposit and Recurring Deposit features, improving deposit tracking for HDFC Bank.
Business Analyst Intern
CRMNEXT (HDFC Bank Project)
01.2019 - 01.2020
- Gathered and analyzed business requirements by engaging with stakeholders and end-users to evaluate existing processes and recommend improvements.
- Drafted BRDs, FRDs, and process flow diagrams to translate business needs into functional specifications.
- Assisted with project delivery by coordinating across development and QA teams to ensure requirements were met.
- Conducted UAT support, including test case preparation, defect tracking, and validation of CRM enhancements.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
- Used both qualitative and quantitative analysis techniques frequently.
Education
Post-Graduate Certificate - IT Business Analysis
Conestoga College
Kitchener, ON12.2022
Bachelor of Technology - Computer Engineering
NMIMS
07.2020
Skills
- Business Analysis: Requirements Gathering (BRD, FRD, User Stories, UAT), Business Process Modeling & Workflow Design, Stakeholder Engagement & Client Management
- Data & Reporting: SQL, Power BI, Tableau, Excel, Data Validation & Reporting, Business Intelligence (BI)
- Tools & Methodologies: Agile/Scrum, Jira, Confluence, Documentation & Process Flows, UAT, Defect Tracking, Traceability
- Domain Knowledge: Banking & Financial Systems, CRM Solutions (HDFC Bank Project), Payments & Account Management
Certification
- Business Analysis & Data: Business Intelligence Analyst, Tableau, MS Power BI
- Project & Process: Project Management Fundamentals, Agile (Coursework & Practice), Requirements Documentation (BRD/FRD)
- Technical Skills: SQL Server, Python Programming, Data Visualization
OTHER EXPERIENCE
Crew Member – Tim Hortons, Kitchener | 08/2022 – 10/2023 (customer service role – summarized)
Languages
English
Native or Bilingual
Timeline
Technical Consultant
Gatestone
10.2023 - Current
Business Analyst
CRMNEXT (HDFC Bank Project)
01.2020 - 01.2021
Business Analyst Intern
CRMNEXT (HDFC Bank Project)
01.2019 - 01.2020
Bachelor of Technology - Computer Engineering
NMIMS
Post-Graduate Certificate - IT Business Analysis
Conestoga College
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