Sahil Kalia
Summary
Achieved significant sales targets at Joy Travel by leveraging technical savvy and exceptional client relationship-building skills. Expert in promotional support and technical troubleshooting, consistently driving customer satisfaction and repeat business. Demonstrated leadership in mentoring sales teams towards outstanding performance, with a passionate and solutions-oriented approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Crew Clerk
Lowblaws
07.2023 - Current
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained neat, organized stockroom free of hazards.
Sales Associate
Jio Center
01.2021 - 03.2023
- Greeted and assisted customers, providing product information tailored to their needs.
- Promoted and sold products and services, consistently meeting or exceeding sales targets.
- Addressed customer inquiries and resolved service-related issues to ensure a positive experience.
- Monitored and managed stock levels, ordering new inventory when necessary.
- Processed payments accurately, handled transactions, and issued invoices, ensuring smooth and efficient checkouts.
Sales Manager
Joy Travel
08.2015 - 11.2020
- Developed and implemented sales strategies to meet sales targets.
- Led and mentored a sales team to maximize performance.
- Analyzed market trends and competitor offerings to adjust pricing and promotions.
- Collaborated with airlines to secure competitive deals and offers.
- Provided exceptional client support, resolving booking issues and ensuring customer satisfaction.
- Tracked sales performance and reported insights to management.
Technical Sales Associate
Conentrix
07.2012 - 08.2015
- Explained and demonstrated technical products and services to customers.
- Promoted and sold technical solutions, consistently meeting sales targets.
- Provided technical support and troubleshooting to enhance customer satisfaction.
- Built and maintained strong client relationships to drive repeat business.
- Offered tailored technical advice based on individual client needs.
- Tracked sales performance and prepared reports for management.
Education
Post-Graduate Diploma - Global Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON08.2024
Skills
- Customer Focus and Service Orientation
- Product Sales
- Promotional support
- Technology Savvy and Knowledgeable
- Effective Planning and Prioritization
- Independent and Team Collaboration
- Approachable and Passionate Attitude
- Solutions-Oriented Problem Solving
- Technical Troubleshooting
- Escalation management
- Contract Preparation
- Client Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- TICO Certified # T1576013
- IATA Certified # ATC251751
Timeline
Night Crew Clerk
Lowblaws
07.2023 - Current
Sales Associate
Jio Center
01.2021 - 03.2023
Sales Manager
Joy Travel
08.2015 - 11.2020
Technical Sales Associate
Conentrix
07.2012 - 08.2015
Post-Graduate Diploma - Global Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
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