Sahil Duggal
Hamilton,ON
Summary
Utilizing HR proficiency and customer service acumen to advance organizational objectives through bolstering employee contentment, nurturing a positive workplace environment, and providing outstanding customer interactions.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
Pyramid Consulting Inc.
12.2021 - 10.2023
- Timely initiation of paperwork for consultants/vendors
- Efficient management of background checks to meet client requirements
- Regular communication with consultants, addressing queries promptly
- Proactive issue escalation to HR to prevent onboarding delays
- Compliance assurance, including I-9, E-verify, and FCRA, for smooth onboarding
Customer Service Representative
Spectraforce Technologies Inc.
05.2018 - 12.2021
- Quickly and politely responding to consumer questions, grievances, and concerns via a variety of communication channels.
- Effectively and efficiently resolving client issues in an effort to maintain and increase customer satisfaction.
- Exhibiting thorough product or service knowledge to give clients accurate information and support.
- Enabling the placing of orders, handling of payments, and monitoring of shipments.
- Teaching consumers about the features, applications, and advantages of products to improve their experience and foster loyalty.
- Gathering and forwarding client input to pertinent departments in order to continuously improve procedures, goods, and services.
Education
SCM And HRM - Business Management
Mohawk College
Hamilton, ON09-2025
Bachelor's in Business Administration - Management
Panjab University
Chandigarh, India07-2016
Skills
- Multicultural Communication: Navigate diverse workplaces with effective cross-cultural communication
- Adaptability and Flexibility: Quickly adapt to various roles and industries in the Canadian job market
- HR Proficiency: Leverage HR expertise in recruitment, onboarding, and employee relations
- Problem-Solving Aptitude: Analytical and solution-oriented, addressing challenges in diverse work environments
- Customer Service Excellence: Provide outstanding customer service, meeting client and stakeholder needs in any role
Disclaimer
Note: All details provided above are true to the best of my knowledge.
Timeline
Human Resources Specialist
Pyramid Consulting Inc.
12.2021 - 10.2023
Customer Service Representative
Spectraforce Technologies Inc.
05.2018 - 12.2021
SCM And HRM - Business Management
Mohawk College
Bachelor's in Business Administration - Management
Panjab University
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