Sahil Dhokal

• Researched and identified potential clients for payment processing solutions across Canadian markets
• Initiated first contact through outbound calls and emails, qualifying prospects for the sales team
• Maintained accurate lead data and notes using CRM tools like HubSpot
• Collaborated with the marketing team to refine outreach strategies and messaging
• Met weekly lead targets and supported sales pipeline development through consistent prospecting

Conducted over 80 outbound cold calls per day to qualify and schedule appointments with small

and medium-sized businesses.

- Maintained a 25% lead conversion rate, exceeding monthly targets by 15% for three consecutive

quarters.

- Entered lead data into CRM system accurately and followed up on warm leads regularly.- Built strong client rapport through persuasive communication and attentive listening.

Resolved customer inquiries and issues efficiently while maintaining a positive tone.

- Supported billing, product inquiries, and service issues across multiple departments.

- Maintained an average customer satisfaction score of 92%.