Summary
Overview
Work History
Education
Skills
Languages
Refrence
Timeline
Generic

Sahil Dhokal

Montreal,QC

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Shift Manager

Wendy's
Montreal, Quebec
11.2021 - Current
  • Delivered training on customer service, product knowledge, and cash handling techniques to new employees.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves efficiently.
  • Resolved conflicts between employees and customers with professionalism.
  • Provided coaching and guidance to team members to enhance performance.

CSR

Ally Bank
Montreal, Quebec
01.2024 - 12.2024
  • Managed customer inquiries using Salesforce and Microsoft tools to enhance service delivery.
  • Resolved complex customer account issues through teamwork and collaboration.
  • Processed various orders, forms, applications, and requests efficiently.
  • Conducted thorough research utilizing available resources to provide accurate information.
  • Demonstrated strong verbal communication skills while interacting with customers.
  • Engaged in team meetings and training sessions when necessary.
  • Maintained strict adherence to protocols for managing confidential data.

Lead CSR

Alorica
Montreal, Quebec
10.2023 - 12.2024
  • Monitored performance metrics to evaluate team effectiveness against established goals.
  • Ensured compliance with regulations while maintaining high standards of customer service.
  • Drafted detailed reports on team progress towards achieving objectives.
  • Analyzed trends in call center data to develop strategies for enhancing customer service processes.
  • Facilitated knowledge-sharing sessions to promote consistency in service delivery across communication channels.

Education

High School Diploma -

College Milestone
Brossard, QC
09-2023

Skills

  • Microsoft Expert
  • Data analysis
  • Customer service
  • Salesforce management
  • Team performance monitoring
  • Effective communication

Languages

English
Full Professional

Refrence

  • Rosalie-Elizabeth Raina-Montoya (Employee Number : AC266466)

Timeline

CSR

Ally Bank
01.2024 - 12.2024

Lead CSR

Alorica
10.2023 - 12.2024

Shift Manager

Wendy's
11.2021 - Current

High School Diploma -

College Milestone

Similar Profiles

CREATE PROFILE
Sahil Dhokal