Sahil Dhiman
Kelowna,BC
Summary
Dynamic Dispatcher with proven expertise at Udasin Transport, excelling in customer service and dispatch coordination. Recognized for enhancing operational efficiency through meticulous data entry and effective decision-making. Successfully managed high-stress situations, ensuring timely deliveries and fostering teamwork, while maintaining accurate records to improve future performance analysis.
Overview
1
1
year of professional experience
Work History
Dispatcher
Udasin Transport
E-281, Industrial Area, Sector 62, Mohali
11.2023 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
High School Diploma - Bachelor of Business Administration
Okanagan College
KelownaSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Customer relations
- Dispatch coordination
- Customer relationship management
Languages
English
Professional Working
Timeline
Dispatcher
Udasin Transport
11.2023 - 11.2024
High School Diploma - Bachelor of Business Administration
Okanagan College